[Resolved]  LG Electronic India — Damage of TV picture tube

Address:

Purba Medinipur, West Bengal

Dear Sir/Madam My LG TV product no. LGE TV/21FA2RG purchase from M/s Skylab electronics, Haldia, West Bengal, invoice no.8354 dated on 22nd August 2013.I notice top 1/3 Portion of my TV screen is discolour horizontally. It was started few months before but I missed it. Because very little time I watch TV and I thought it was cable connecting problem. End week of Oct 2014 my friend came in my quarter and notices that. Then I logged the call on 16th Dec 2014. Customer request id is RNA[protected].Customer care technician visit my TV on 22nd Dec 2014.After few days on 07th Dec 2014 they call me need Rs 3200.00(approx.) needed to resolve the problem. Because picture tube is damage. After Just completion of warranty period is picture tube damaged of a branded TV? As per the policy, warranty covered one year, but covered it by few months. I am very helpless. Reg, Ranjan Mandal Qtr No. 5/29-D, HDC complex Haldia TownShip, Haldia, West Bengal, Pin-721607