LG Electronic India — Faulty Refrigerator and Poor Support

Address:

Pune, Maharashtra

Problem: Refrigerator is not generating enough or no cooling at all and bad smell in refrigerator Background: I purchased LG Refrigerator (GL-D302RPJL) on 1st Jan 2015 from Shreeyash Electronics (G. O. Square, Kaspate Wasti, Mankar Chowk). I started noticing the problem since May and finally registered complaint (RNA[protected] on 28th July. This was fixed by technician on 8th Aug. Technician filled in gas and also soldered couple of joints. The problem got solved for next couple of days and it reappeared on 2nd Sept. We have raised another complaint on the same day as mentioned below. However there is no proper updates provided from LG customer care. I have called customer care couple of times and each time they said we have put reminder for technician to call back me. But I have not received any call as of yet. Complaint no. : RNA[protected] RNA[protected] LG being one of the leading consumer product in India, I was expecting a better service (than what I am experiencing) and complete produce replacement considering I have not used this more than 8 months since i got issue with this new product and this is second time I am having the same problem. Can you please escalate this and arrange for a call with an UPDATE?