[Resolved]  LG Electronic India — Horizontal Patches

Address:

Mumbai City, Maharashtra

Dear Sir, It has been more than two months, I have been sent from pillar to post to get my 42" LED repaired. I had bought this TV from Arcee Electronics Vashi, Navi Mumbai on 25/082013 @ cost of Rs.52000.00 Initially the performance was outstanding but before the end of one year Two horizontal lines appeared, which were not so disturbing. I left for USA tour on 21 Jan 2015 & returned on 26th June 2015 to be greeted with LG TV showing horizontal flickering lines. I complaint the LG customer care, wherein an Engineer Mr.Dinesh, Visited & informed me that the TV has panel issue, which will be repaired at the cost of Rs.23000.00 to Rs.24000.00. I was shocked to hear the repairing cost. During my five months stay in USA I saw LG TVs in super markets, & it had Three years warranty. The obvious question that comes to my mind is why LG Led Tvs have one year warranty in India? Certainly there should be BIG game behind this policy. Game #1 could be that LG LED TVs are substandard to the TVs sold in USA where Three years warranty is provided.It implies that Indian Customers are served with substandard products. Game #2 could that LG needs customers whom they can milk after one year. Both the games are not fair for simple Indian customers. Now I am interacting with In charge of Service Department Mr.Sheel, a very sweet person to talk to. But I feel he has limitations. I am tired of sending regular messages on Whatsapp to Mr. Sheel who of the late has become unresponsive. I feel that Indian fellow beings should be warned about the possible lurking Panel expanse if they are deciding to buy LG LED TV. I wanted to upload the video of my Filckering LG LED Tv. But my sixth sense says that LG spends Crores of Rupees on advertisements, it will dislike the Video. Sir I continue to look for some solid response from you.