[Resolved]  LG Electronic India — Repeated issue and incompetent services

Address:

Chennai, Tamil Nadu

I am sorry to bring to your kind notice about some unexpectedly high and frequent service problems I have encountered in the LG Air conditioner ("BSN 12 IMA ") which I bought from "Giriyas" vide their bill # FS/WPT/483, dated 12th May 2015). The details of problems faced are given below: 1st time I logged a complaint this month for heavy noise coming from AC and cooling problem, engineer came and fixed it, from the second day I've noticed water started coming from the AC, again I've called the Store where I bought and informed, they told they will log a complaint, I've waited for three days no one responded, next day I called LG customer care and informed the same, they told the complaint #RNA[protected], is still opened the engineer will come and attend by today, no one turned up that day, second day engineer came and done something that in 5minutes and said its fixed you will not have the problem again, the same day night, again the same problem is occurred, till now I'm facing the problem I can't switch on my AC water is pouring like anything. It is disturbing to note that once a specific problem gets rectified, a fresh one creeps up almost immediately; this gives serious suspicion whether somehow, by mistake, a product o[censored]nacceptable quality has slipped through your stringent quality checks. Or perhaps it could be due to human error in handling the set properly while attending to one complaint that triggered another problem subsequently. I hope you can very well understand how a customer, who has spend his hard earned money in purchasing your brand based on the trust and quality it commands, would feel when such repeated problems are faced on a new purchase. I request you to take immediate action by deputing your senior most service person to attend to the AC and rectify the problems to my full and long term satisfaction. I would also request you to explore the possibility of free replacement of the product so that you can send back the old one to your factory for evaluation for any quality hitches in the product. Thanking you and awaiting your earliest response, Yours truly Ganesh V #[protected] #[protected]