[Resolved]  LG Electronics — 32lb551a - tc /regarding unsatisfied service from authorized lg service center of guwahati

Address:

Kamrup Metropolitan, Assam

Dear sir,
Today on dated 23.12.17 in between 6pm to 7pm, i have gone to authorized service centre of lg electronics india pvt. Ltd at guwahati, name as "rbs refrigeration & electrical, bhangagarh, sreemantapur, h/no.22, near hotel utopia, guwahati-781032" to repair my tv of lg company which was almost dead condition ie no picture and no sound.in the service center they 1st change one board (May be smps where electricity board to tv connecting point is there) and checked but tv not run. Then they checked the another board (May be pcb where usv, entena, and audio jack etc connecting points are there) and tv start running ie became ok.
After became ok i request the concern engineer to check the tv by replacing the 1st new board to original old board as the tv became ok after changing the 2nd board not after changing the 1st board but the engineer told that they already check the 1st board before replace by giving registacnce etc.. "one mechanical sentence which i unable to understand and remember as i am not a mechanic" and at beginning i was not present there and while i was present there they changing the 1st board, so i convinced and paid the bill and returned with my tv and with both the old defective board but i was little confused and disturb about the 1st board.
Though after reaching home i felt very disturb about the replacement of 1st board so i myself opened the tv at 10pm today ie on dated 23.12.17 and changed the 1st new board to the old original board without any repair and i found my tv is ok and last more then 2 hour i am watching my tv without any disturb, which make clear that my 1st original board was ok and they change it unnecessarily which cost is rs.1933.
Sir, as my 1st board was ok then why they changed it? Why they make me bound to invest rs.1933 unnecessarily? Why they try to make me fool on my request?

(Also in lg customer care i register the complain on dated 10.12.17 which registration no is rnp[protected], and next day one gentleman come and taken the report but after that no communication and on dated 15.12.17 i received 2 sms by asking feedback where i replied as no service and again i called to customer care and they given a mobile no [protected] to contact where i tried many times but not pickuped. So today i bounded to search the service center by asking many people and in service center while i asked they replied that they as well as there customer care try to contact me but my mobile was not reachable, whereas my mobile is in full service in these days. Also if they can send sms by asking feedback then why not they send sms or mail if they not found me in my phone?. Also while i replied that i am calling in there mobile no which given by customer care they told it is not working but ringing. Is it a proper customer service?)
Please do the needful and justice.

All details about the parts, tv and bill attached.

Regards
Md ikram hussain
Jalukbari, guwahati (Assam)
[protected] (M)