[Resolved]  LG Electronics — 43 inch led tv

Address:

602001

Dear sir/madam,

Complaint registered no is: rnp[protected]

With reference to the below training mail, as per our complaint your service engineer called to me morning that time i informed please come 5 o clock service engineer agreed ([protected]) then i remembered and called to him 4 o clock please come 5 o clock he said ok then i called 5 o clock he said still thiruninrarur not come today tomorrow will come..
Then i called again customers care and informed above issue customer care rep gave one mobile no ([protected]) name is nanamuthu i tried 100 times from 5.10 pm to 8.15pm he not attend but some times he mobile waiting call after he seen my missed but he never called to me very poor response from lg..
The same will continue in future lg can't sustain in the market customers will buy other product.
Then i called again customers care 8.30pm the same issue i updated then customer care gave one mobile no ([protected]) name is mr. Ramasway but i not called his number because time almost crossed 8.45pm. I will call tomorrow morning 10.00am i will update above issues to him.
I expect from him sort of the issue at the earliest in this regard..
Regard,
Saravanan. J

Dear sir/ madam,

We thank for your prompt response.

As per schedule your service engineer came and checked tv he reported to his higher officer then i called higher officer mobile number he attend the call and we discussed about the below mail issue he finally said it's physical damaged so not come under warranty but out side no damaged then i asked to him how it's possible to physical damage he said please discuss to mr. Ramasawy he only authority person.
I called mr. Ramasway he attend the call and we discussed about above issues he said lg technical team decided it's physical damage i asked to him without out side damage how can possible to inside physical damage.
From he no answer finally he said it's not come under warranty pay money then solve the problem i never accept then he said i cut the call where you go there is no answer.
I never expected above words from lg customer care mr. Ramasway he denied for me..
So kindly solve the issue under warranty in this regard..
After engineer dismantled tv condition photos attached with this mail..

Dear sir/madam..

With reference to the below training mail, after dismantled tv unable watch condition but before condition is good able to watch no jumping no crossing pictures.
We really upset about this issue we spent rs 38000 lg good product but now we are thinking???
Regard
Saravanan. J

Dear sir/madam
We thank for your continuous support to us,

We are following continuously with mr. N. Ramasway from yesterday onwards he spent with me 45 minutes the below issue and finally he said discount will give but i never accept because it's not our fault it's purely television technical fault and it's cover under warranty but he not agree to replace under warranty.
I sent all pictures, video and service engineer voice recorder to his mobile whatsapp he seen all our pictures video and service engineer voice recorder but still not come positive message from him..
So kindly advise to him and sort out the issue at the earliest..
Pictures enclosed with this mail fyr...

Dear sir/madam,

We request you to that kindly support to us positively and sort out the issue at the earliest...

Regards,
Saravanan. J

Dear sir/madam,

With reference to the below training mail,

We discussed with your asm today regarding below issue lg finally offered 25% percentage reduce the panel cost it's come around rs: 15000 it's large cost and also it's not our fault it's purely television technical fault so kindly support and sort out the issue at the earliest..
Regards,
Saravanan. J

Sir,

If not possible please send your technician to my home.. We want before condition we unable to spend huge cost..
Show quoted text
Dear sir/madam,

We request you to that it's very huge cost.. If it's our fault means we accept. It's purely television technical fault so kindly replace under warranty scheme and support to us..

Regard
Saravanan. J

Dear sir,

Kindly send your positive feedback in this regard..

Saravanan. J
Dear sir/madam,

We are not receiving feedback from lg till now???

It's showing your careless customer service.. Don't irritating to your customers...

Kindly support and sort out the issue at the earliest...

Regards,

Saravanan. J