| Address: | Bangalore, Karnataka, 560100 |
| Website: | www.lg.com/in/support/contact/chat-email |
Poor service by helpline and service center. Let me take this as a test case and see if your service center can resolve a simple task.
Model wf-s7012dn, topload
Cn[protected]
Issue: water is coming out of the washing machine from behind.
Resolution: need s simple inlet pipe.
So far what happened: called 4 times helpline and the first three times was royally mislead by the executives. They asked me to call local lg service center and provided me landline numbers. Called 12 times, no response on a working day between 10 to 11 am (22 aug 2018). Again called the helpline, they advised me to go to service center and provided me address to collect the inlet pipe. Went to the center (Lg service center banashankari, bangalore) over 15 km from my home, to find out that they dont have simple inlet pipe in stock. They ask me to go to another service center on kh road or purchase locally from road side market.
Then got frustrated and called the 4th time helpline and executive took the order and said same day by evening i will get the inlet pipe at my door with applicable delivery charges 22 aug. Now waiting for the inlet pipe. Will see if this really works.
Why is that:
1. Your executives on call are devoid of knowledge on the basic activities?
2. Why when ever called with the reg phone number i need to tell the complete story? That means there is no history of the previous call and we were actually wasting our time
3. Why dont your service centers maintain stock of most simple item called inlet pipe?
4. What service can you do if this simple task is not possible by the whole service line activities?
5. Why there is no ticket generated for this issue when you replied to this mail?
6. How do i ensure that this complaint is not lost in mails and reaches your grievance cell? Fyi... I will put this in various social media though.
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