LG Electronics — AC blast

My customer care complaint number was RNP[protected].

I am from Kharar, Punjab. On June 1, 2017, through LG customer care i asked for repair of my Split LG AC. The engineer they sent took 5 days before it got blast in the outdoor unit. In the evening of June 1, they came and said it was power supply unit problem in the indoor unit and they need to replace the part, costing rupees 1300. On June 3, they came and replaced the part. After replacing it, they said there was malfunction in outdoor unit, as they need to fill gas in the unit, check for leakage etc, and change capacitor, and the charge of all which they rounded up to 5500/-.

On June 4, in evening, they came and checked for leakage and there was none. Then, they said they need to check pressure overnight, so they ll come in morning. Same time, they said should I receive call from customer care, I should lie to customer care and to tell them that my AC is repaired and working and that my complaint should be closed. They said they ll repair it by next morning by all means. I told them there is no need to lie if its just matter of overnight.

On June 5, next day at 10 AM, they checked pressure and filled some nitrogen gas in morning and left saying they ll come in evening, and told us not to turn the ac on, which we did not. By 1:30 pm, after three hours, there was a loud blast in the outdoor unit AC. All the society people gathered as the noise was so loud. Luckily, no one was near when blast happened, so no life was lost. I called them to check the matter, and they blamed us saying we turned the AC on and its the only reason for blast. This is how they deal. I called head of engineer and he said the same. Then, for three days I called customer care and the regional heads and managers discussing the matter and they are not ready to pay for loss and are blaming on the press of button.
After all they don't want to pay from their pocket..

The every neighbor wanted to know which company's AC was it, as I am sure they would now want to avoid buying this company product. I am not hesitating in telling anyone that its LG.

Firstly, its their part of much negligence and carelessness that they leave such a big blast on the stake of pressing a button. If they knew it could happen, they should have disconnected the wires. Height of shamelessness is they say we alarmed you not to press the button.

No one in our house pressed that button and to me its quite possible that there could be another fault due to which that blast occurred, but they are not ready to accept. Its obvious they don't want to pay for losses for which they try to escape from the damage done.