[Resolved]  LG Electronics — Advance maintenance not refunded

Address:

Mumbai City, Maharashtra

This is with reference to the complaint number RNA[protected] lodged by my father. We had a LG TV and due to some break down we decided to buy a new one, we had paid 3yrs of maint (AMC contract) in advance. On informing the LG/main contractors they first advised us that the money will be refunded later on they said due to the change in company policies we will not get the money but some LG vouchers to buy a LG product, we were ok with that and we ordered for the LG product P9032R3559. Post this none of the personnels are responding to our calls, the complaint was lodged way back on 28.11.2014. The complaint was lodged with Snehanjali in Andheri. The follow up is disappointing and frustrating, excuses keep on changing and promises seem to be dwindling and in the end all we can see is a closed door. A company with such broad and fantastic product line is clearly let down by its after sales service. Kindly refund/address the problem at the earliest LG life's good but your service isn't. Yours faithfully, Ralph Soans [protected]/[protected]