[Resolved]  LG Electronics — Air conditioner

[protected] Forwarded message[protected]
From: DEENAN R
Date: Mon, 20 Jul 2020 at 10:42 PM
Subject:
To: DEENAN R

Sirs
Today One new LG AC was fit in my house
as per following details

Dear customer RNP[protected] is given to CHARM ENGINEERS [protected]
.Post Satisfactory work share Happiness Code : 45496 to close your request

I had worst experience with the technician Sri SURJEET who came for fixing it.

He also speaks in annoying tone and speaks. In a fighting mood.
There is no courteous talk at all.
His aim is to simplify his job at the same time amassing money unduly from the owner by force.
First he gave a quote for 4 meter extra Copper pipe
@885 meter
Then stand another Rs885
Then Rs120 per meter
Then pipe 150 x 3 meter
I am sending the quote for your reference.
I told Mr Saravanan owner of service Center,
He said not possible same money no other way
His way of speaking is supporting his staff for such huge expenses
I told Sujeet I will buy materials you can open box and arrange preliminaries in 10 or 15 minutes I will come.
He said then I will come tomorrow
Today he came at 3.30 pm on complaining to mr.saravanan that no one came.
Saravanan said we will take 4 or 5 days for fixing.
As both cornered me I had To accept and pay Rs5000 advance first.
In the meantime He pressurised me for Money.

Then on verification it was only a bit of 3 meters copper tube not 4 meters.
Again he did not buy pipes but only on questioning
he showed this one meter shortfall.
Again He took the line from kitchen just above stove
When we ask him anything he is showing long face in a loud voice.
I had to shut up for fear of loss of respect.
I am a retired SBI MANAGER getting fooled by bothMr Saravanan and Surjeet

If any one from LG office call me I will explain more in detail.

Now he has dangerously taken it just above gas stove in kitchen
Will technician do like this fitting
But he could have taken it on LOFT which is very much possible.

I paid Rs6481 totally. My question And allegation is
as follows
1 why only on verification he admits that I bought 3 meters and also pipes will be fixed by plumber
Then why has put in the quotation 150 per meter

If I did not question I would have lost some 600 extra.

LG is an esteemed and prestigious organisation
Can they allow this sort of people to spoil its GOODWILL
I have a video of his highhanded behaviour.the evasive and arm twisting behaviour.

Please take action on his intention to cheat public and spoil LG NAME
Please depute your service engineer to view his work done which he could have avoided.
I am totally DISSATISFIED
WITH REGARDS
DEENAN
[protected]