LG Electronics — awful behaviour of service personnel at thalassery, kannur distt. kerala

Address:

Thalassery,Kerala

I have purchased a lg tv model 32lb5820 in the year 2015. This tv developed some problem during oct.2019. The screen went blank and only the sound was coming. After some the sound also stopped. The lg service centre at thalassery, kerala was approached. The set was taken to the centre. It was seen that the back lights were damaged. These were replaced and the tv restored during first week of nov.19 and rs.6975/- was charged for repairs. The same problem reoccured in march 20 i. E after a period of 4 months only. This time also the damaged back lights were replaced without any charge, being under warranty. On 23.05.20 again the screen went blank and only the sound was coming. The service center at thalassery was contacted for help. A whatsup message was sent to the center on25.05.20. On 27.05.20 the center was again contacted and it was told that a se will check the tv on 28.05.20. On 28.05.20 the center contacted the undersigned and enquired about the problem. The problem was explained to him. He was of the opinion that the problem may of the back lights and the tv is to be taken to the center for repairs. Accordingly the tv was taken to the center on 29.05.20. This case was attended by mr. Jishad. I told him that as per the previous experiences the problem is with the back lights. The reaction of mr. Jishad was very rude. He told if i knew about the problem why i did not repair the the tv myself instead of taken to the repair centre. When i protested he even challenged me to make a complaint about the incident and offered his personal details. This sort of attitude from your service personnel is highly deplorable. I am a senior citizen of 73 years and took all the trouble to take the tv or repairs. Further i will think twice before opting for any lg product based on this experience. I may also share this bad experience with my contacts so that they can be prepared for such ill treatment. [protected]@yahoo.com