LG Electronics Complaints & Reviews

MISHANDLING OF WINDOW AC BY SERVOTAX, NOIDA–LG AUTHORIZED SERVICE CENTER

Despite of launching complaint on consumer complaints.in, LG SERVICE branch office has been dealing with me on the lines of extracting more money instead of penalizing the service center SERVOTAX,NOIDA for paying for the necessary repair/replacement cost of the compressor. The branch office is providing discounts on the new compressor or new AC instead of loading the cost of compressor on the service provider for it's replacement for which I will have to shell out more money. GOOD BUSINESS SENSE BUT POOR SERVICE BY LG.

No doubt that such strategic dealing with the service centres have led to deteriorating after sales services by LG.Good after sales services by LG have become a thing of past and has not been witnessed in last two years by me.BUYERS BEWARE...

It is to be mentioned that the approach of LG with regard to my complaint is negative and LG is trying to wash its hand from the poor services provided by the service center instead of penalizing them by replacing the compressor at their own cost. It is high time that LG services take a sensitive stand on the mishandling of my window AC sent to their authorized service center SERVOTAX, NOIDA for repairs after registering a series of complaints at LG customer care. I have been harassed mentally, physically and financially by LG for the last two months. In this connection, I would like to raise the following questions on the consumer protection and its rights:

The compressor of my AC was working fine when SERVOTAX, NOIDA took it away for capacitor change after a blast in AC. Later on, when they returned the same on 22.08.11, it had failed in their shop. The AC was drawing more current and the same was informed to LG service center vide complaint number RNA[protected] dated 23.08.11. With your swift services, they could collect it on 28.08.11 from my house and declare on 05.09.11 telephonically that the compressor has failed. Please note the quality of your service.

A blast had occurred in my AC after the gas was refilled by SERVOTAX, NOIDA due to left out moisture which could have been dangerous for our family. The blast had occurred on the night when AC was delivered to me with refilled gas. The same was telephonically informed to SERVOTAX, NOIDA the next morning, they again promised to collect the AC. Please refer my complaint number RNA[protected] dated 09.08.11 in this regard. Please note the quality of your service.

The gas was refilled as the gas had leaked on the second day of filling the gas by SERVOTAX, NOIDA and delivering it to me. Please refer my earlier complaints RNA[protected] DATED 19.07.11 AND RNA[protected] dated 21.07.11 in this regard. Please note the quality of your service.

When my AC was taken for refilling, the louvers were in working condition and there was no misalignment of the temperature knob. Now it has both the problems. Please note the quality of your service.

Please note that my AC is still with SERVOTAX, NOIDA for the last two months and I am left to suffer in the hot and humid weather because of none other than your esteemed authorized serice center. Please note the quality of your service.

Please explain how as a customer I am responsible for any of the above faults in the window AC and why should I pay for any repairs to be carried out in my AC for making it working. Please note your sensitivity towards the customer complaints.

Despite of all the above, you have sided with SERVOTAX, NOIDA and have taken a loyal consumer for a ride. No action has been taken by you against them and return my AC in working condition to me after accepting the mistakes at your end.

Due to all the above, the scrap value of my working AC has reduced to zero only because I got it serviced through LG. My complaints dated 19.07.11, 21.07.11, 29.07.11, 03.08.11, 09.08.11 and 23.08.11 tells about the series of problems I have faced after SERVOTAX started repairing my AC.

It is really shameful that LG as a big corporate group have failed to bring justice to their loyal customers and have in turn sided with the poor service provider like SERVOTAX, NOIDA. The quality of good services provided by them is quite evident from the above.

You are once again requested to look into the woes of your customer and bring justice to me.

Respected sir,

I wish to inform you that I, Rahul Roy have purchased a LG Mobile model no T300 before 6-8 month ago. In between my mobile become defective. immediatlly I have given to Sigra,Varanasi Service Centre for its repairing. But after delaying 7-8 days they have express thier inablility to rectify the problem of my mobile set. After that I have given the hand set on Rathyatra, Service Centre.They have told me that it will take around 7 days to rectify the problem. After seven days they have given me an alternet mobile hand set and told that it will take 10 more days to rectify the problem. After so many request till date i.e. 12/09/2011 they have not given me my mobile nither they have rectify the problem. Sir without my own hand set I am facing tremdous problem and got Frustrated. Sir Kindly arrange to give back my original handset other wise I will compled to lodge case in Consumer Court as it become too late arround more than a month.
kindly do the needful at your earliest.
Yours sincerly

Rahul Roy
[protected]@gmail.com

LG MICROWAVE OVEN MODEL MC 7148 MS PURCHASED IN NOVEMBER 2010. ON/OFF SYSTEM NOT FUNCTIONING. DISPLAY NOT WORKING. COMPLAINT BOOKED on 22nd AUGUST 2011 UNDER NO RNA[protected]. SERVICE PERSON ATTENDED AFTER 3 DAYS AND PROMISED TO REPLACE IN A WEEK'S TIME.

ALSO BOOKED ONLINE COMPLAINT ON 1ST SEPT 2011. NOW IT'S MORE THAN 3 WEEKS ELAPSED. NO INFORMATION. CANT USE THE INSTRUMENT.

NO ONE IS NOW BOTHERED TO SEE WHAT HAPPENED. IS THIS CALLED CUSTOMER CARE? SUCH AN IRRESPONSIBLE TREATMENT IS NEVER EXPECTED FROM A REPUTED COMPANY LIKE LG.

Dear Sir,

Please refer my various e-mails vide which I have tried to bring to the kind notice of LG Services- the plight of the loyal customers of LG and the insensitive attitude shown so far by LG Service. I have five items of LG in my house ranging from Washing machine, microwave, two window AC and LG Color TV. These items were bought by me considering the after sales service provided by LG.

However, it is regretted to note that since last two years, the services of LG have deteriorated and I am repenting on my decision to buy LG products. The franchisee service centres of LG are experimenting with the customer products and delaying the services. Any fault on the part of the service centres are passed on to the customer stating that the item has grown old.

I would again like to bring to your kind notice the following facts stating my plight and poor services rendered by SERVOTAX,LG Service Center, NOIDA:

My window AC is in the workshop of SERVOTAX,LG since July’11 on one account or the other.

My AC was working fine and was sent to SERVOTAX,NOIDA for gas filling . My original complaint was for filling the gas in AC vide RNA[protected] dated 19.07.11 July’11.
The gas leaked on the second day itself due to poor services provided by SERVOTAX,NOIDA.
When AC was returned after refilling by gas, the capacitor blasted due to moisture left out in AC while testing leakage in the SERVOTAX,NOIDA. This is again carelessness on the part of SERVOTAX,NOIDA. Any bigger blast would have been dangerous to me & my family.
Please note that even the louvers were not rotating when SERVOTAX,NOIDA returned AC to us for use after repair. This clearly shows carelessness on the part of authorized service center of LG who created this new problem.
After changing the capacitor, when the AC was returned to us by SERVOTAX,NOIDA, it was found that the AC is drawing more current approx 42 amp leading to power off in the house. In addition to this, the louvers were still not rotating and the temperature knob has been misaligned wherein we could not fix the knob. This also shows the carelessness on the part of authorized service center of LG.
My AC has again bee taken by LG in the last week of Aug’11 and is lying with SERVOTAX,NOIDA.
Upon bringing the same to your notice, you have stated that AC was ten years old and hence compressor has failed. Please note that I have another AC in my house which is of equal age but its compressor is working fine. So it cannot be said that because of age, compressor has failed.
It is to be noted that LG has shown insensitiveness to my complaint and I am suffering in the hot and humid weather with my AC in SERVOTAX,NOIDA for so long. LG has been asking me to pay for the compressor of AC which has failed in SERVOTAX,NOIDA workshop while repair and not in my house during use.
It is very clear that SERVOTAX,NOIDA has created one problem after the other by the repairs carried out by them and LG has sided with their authorized service center instead of bringing justice to the loyal customer.
After compressor failure, even the scrap value of my AC has reduced to zero by none other than LG authorized service center.
Please note all my complaints have been brought to the notice of LG customer care and various service request numbers are available in your record.
In view of above, I again request LG to look into the poor services provided by SERVOTAX,NOIDA and fix the responsibility of compressor failure on it who had time and again done defective repair leading to failure of one part after the other. Please note that I am suffering since July’11 and any attempt by LG to side with Service Center shall be gross injustice to the consumer. Even the life of my family has been endangered due to their defective repairs. You are once again requested to get the necessary repairs done by LG themselves at their cost and immediately return my AC in working condition to me.

I have raised a query for my washing machine as it was getting stuck
when wash was coming to 13min...point to note I have, requested for
extended warranty for this, as my washing machine was functioning
properly...(it was only getting stuck at 13min) just wanted to get it
covered under warranty, JUST to avoid any future problems...

Today morning one of LG person came, he said he is service engineer
from LG(I was wondering HOW he did not have any LG ID ?) I thought he
came to give me extended warranty for my WM(as nobody bothered to
contact me IN LAST 8 DAYS and came to check why my washing machine was
getting stuck?)...

I was taken a back!!!...when he said I don't know about this WM model,
I have never worked on it.....(I would HAV not allow him to touch the
machine if he would have said it early prior opening the machine)....

Then he called up his so called senior..he discussed with him for
around half an hour...he was removing something and was experimenting
on my machine...he dissected every part of my working WM...while his
dissecting, I told him I have already applied for extended
warranty..then again he called up his senior and INFORMED HIM the same
thing, HIS so called senior asked him to do something(WHICH COULD MAKE
MY WM STOP WORKING)...his senior also asked him to take the SERIAL
Number from the back side of my WMachine(SO THAT THY CAN MAKE SURE, I
SHOULD NOT GET THE EXTENDED WARRANTY, AND THEY CAN CHARGE ME AS PER
THEIR GREED)....after 5 mins he said your WM motor(which was working
properly, AFTER HIS TRICK MY MACHINE STOPPED WORKING) need to be get
change, then he showed me my WM is not working (BUT which was working
properly, was only getting stuck when wash was coming to 13min)....

Now new surprise....He said, you can not apply for the extended
warranty NOW...as motor is not working....he argued with me and said
it was not working FROM BIGINING, HE DINT DO ANYTHING....then he said
I will need to spend[protected] to get a new Motor for my WM.....he
screwed my WM and was asking for money....??(I wonder about LG's
future in INDIAN market, IF this IS THE way they want to work in
INDIAN??).....When service engg took Serial number of my WM...AFTER
CREATING a problem in my WM...I came to know...SO called LG person
wants to cheat me...As he could get more money from me....I don't know
whom to contact now...I believe this was my last ATTEMPT to contact
LG..raising this issue to MEDIA....

I AM MAKING SURE, NOT TO PURCHASE ANY LG PRODUCT IN MY WHOLE LIFE,
ALSO NOW MY MOTO IS TO MAKE PEOPLE AWARE ABOUT LG'S POOR QUALITY AND
SERVICE AND GREED....



KINDLY GO THROUGH THE FOLLOWING MAIL CONVERSATION....BET ME AND LG
SERVICE EX FROM LG Electronics

[protected][protected][protected][protected]
For your kind information, No immediate step has been taken so far.

Great work!!



On Sat, Sep 10, 2011 at 2:22 PM, <[protected]@lge.com> wrote:


10/09/2011



Thank you for contacting LG Electronics

[protected]Reply to Customer Enquiry[protected]
Dear Customer,

We acknowledge your concern & forward it to our branch office in
order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable
feedback, on our service ID [protected]@lge.com
<mailto:[protected]@lge.com>.

Thanking you and reassuring you of our best services always.

Your&#39s Sincerely

Madhuri Vishwas
Customer Service - LG Electronics


[protected]Customer Details[protected]---
Name : Abhijeet Bangade
Street : Wakad
City : Pune
State : Maharastra
Post Code : 411027
Tel : [protected]
Country : India
E-mail : abhijit.[protected]@gmail.com

[protected]Original Customer Inquiry[protected]
Received Date : 10/09/2011 14:11 35
The type of inquiry : Customer Service
Product/Model No. : Front Loader/WD-10485TP

Its been now a week I am trying to reach your customer service, on
[protected] and[protected] but no one is bothered to pick up the
call.

I am totally disappointed with the service from LG electronics,
Now planning to raise this service to MEDIA, contacted one of the
leading Media News Channel. they have promised me to handle this
issue, with their style. also I have collected the data and contacted
the unsatisfied LG appliances users.

I hope you understand my concern very well, also want to highlight
your way of approach to the users, you guys just provide the service
to those who comes under your warranty.

While purchasing home appliances I thought LG is very good at
customer service but I think It was my very bad decision.

I bought

1. Front loading washing machine-Now not working
2. LG 32 inches TV-Now not working properly
3. LG double door fridge-Has air leak problem.
4. LG DVD-by god grace it is still working but it is in
warranty!!(after warranty it wont work)

Thanks

Dear Sir, I brought the computer of lg full set from the Dealer ( Pawan Hans ) dealer gave me old stock of lg which was informed to me from your service enginneer during third visit of my complaint of Hard disk, every week i have been facing a problem in my hard disk , the Technician comes and do the repairing job and for formating soft ware i have to spend 650rs from my pocket, it is been almost 35times i have done soft ware formating because...

the rotating glass self of my LG microwave MG607APR is broken during transit.about this i have requested lg service center at rourkela to replace with applicable cost about more than a month now it is still not resolved please help.
my plan of buying a LG LED/PLASMA TV now perhaps needs a second thought because of poor service back up by your company .
pk pradhan, qrsno- B/7 Sector-17,Roukela,Orissa
Mob= [protected]
E mail-<[protected]@indiatimes.com>
dt10-Sept 2011

Hello,
I had purchased a spilt air conditioner from LG (India, Mumbai) last year i.e August'10.
As per the norms i have extended the servicing period by a year from September'11 - September'12.
After collecting the cheque, the company authorised service station claims to be over burden with lot of complants, hence can only send somebody to take the machine after 2 days, post which they will rectify the problem and intal it back.
Does the company expects the customers to leave their personal and professioanl commitements aside and be at home waiting for the mechanics to arrive?
If LG as a company is selling so many items , shouldn't they have more authorised customer care outlets for customers, so the customers don't have to go this trauma.......
I dealt with Mr. Shurjit Singh ( Manager, Goregaon , Mumbai) and he seems to have forgotten the way to deal with clients.
Can somebody please help and resolve my problem at the earliest.
Regards,
Tushar Raut
Complaint ref. no: RNA[protected]
(M):+[protected]

Food items not getting heated although the motor and indicator is working.The local servicing engineer was contacted over mobile no.[protected] but not attending.Request to persue him to attend early.Since both (my wife) o[censored]s are working , microwave is a life line for us.without this our time is getting wasted.
The model no. is MC2681DS and dt.of purchase is 7/10/2006.

An early response to attend the problem will be highly appreciated.
thanking you,
YOURS TRULY,
P.K.BINDHANI.
QTS.NO. B/29,SECTOR -20.
ROURKELA-769005.(ORISSA)

MOB.NO.[protected]. e-MAIL [protected]@rediffmail.com

lg ka koi bhi prodact kabhi bhi nahi purchase
> nahi
kare lg very bed

RNA[protected] COMPLAINT IS UNSOLVED KARNA HAI KARIYE
> > LG IS VERY BED SERVICE PROVIDER IN INDIA
> > dear lg maneger ji muje bahot hi parshani ho rahi
> umeed
> > karuga aap meri problem samjege plz lg maneger sir
> > --- RNA[protected]is unsolvedCOMPLAINT IS UN
> SOLVED
> > 10 TIME COMPLAINT BUT UNSOLVED LG SERVICE CENTRE IN
> > JAIPUR VERY THIRD CLASS BED STAFF
> >
> > lg service centre jaipur very bed staff
> >
> > dear sir understand my big problem my refigreter is
> not
> > working plz lg incharge
> > lg staff bed worker in lg service centre in
> jaipur
> > rajasthan
> > i hope you understand my problem
> > lg very bed service provider i am not satisfied lg
> service
> > centre in jaipur rajasthan
> >
> > mob; [protected]
> > [protected]

Respected sir,
I purchased a DVD player of LG from Z Square Mall, Kanpur on 26th July 2011. From 24th august 2011 this DVD player (Model no- DV H 426-P)is not working properly. Regarding this matter I have registered complain to LG costumer care through phone on 27th august & my complain no. is RNA[protected]. I have also called many times to costumer care & concern persons and also registered online complains 3 times but till now I am not getting proper feedback. So please help me in this matter.

Best regards,
Vikas Singh
2- MM Block
Shri Lakshmi Cotsyn Limited (housing)
Malwan, Fatehpur, Uttarpradesh
Mobile no. – [protected]
E mail id- [protected]@yahoo.com

LG is the worst company.i m strugling from the past 12 days to get my 1.5 ton AC repaired.no one is responding and now AC came and without any work done.i have done AMC with LG but of no use.

I purchased LG 42 inch plasma 3D TV model no 42PW450 -- TD.ATCLLH Sr. np.121BO1lv --- 72610 from Mustafa market Singapore . I stay in India . Now whenever a pendrive is connected to USB port the pen drive gets damaged .the pen drive does not work after connected to TV USB port this has happened atleast five six times I feel this is due to some fault in the TV' s USB port circuit board connection .
The pen drive does not work after it is coonected to TV 's USB port this has happened atleast five six times i have damaged /lost so many pen drives . I complained to LG services ,about fault in product

i purchased a mobile of lg model no S310 on 12 august 2011 and it get dead on 13 august.
i submitted it to the service center on 16 aug because 14aug was sunday and 15 was independence day.
i had not yet received my mobile and every time i go there to receive my mobile they give the excuse that they had not yet received the parts.

Sir,
It is to inform that, I have purchased the LG-P[protected]-5475201) Mobile Instrument from M/s. New Magic Mobile, Nagpur vide tax invoice no. 1596 dated 4.4.2011.
Before one month, I have facing the problem of heating of mobile instrument, then I complaint to LG Service Station, Ravinagar Nagpur. However the service station has replaced the 2GB memory card ( within 2 days).
After four month, I have facing the problem for battery backup. The mobile set after charging without calling or one or two calls, battery automatically discharge problem. Afterthat, I complaint to LG Service Station-after 15 days back they have replaced the battery.
Presently, the battery backup of the mobile phone , without calling 8-10 hours ( without internet connectivity). Kindly suggest me regarding battery back of the mobile as I have facing the problems of battery backup.
From
Namita N. Mankar
(M) [protected]

I have purchase siaid handset from SURAT on date-07/09/2010 from "ESSAR MOBILE SHOP".
Within validity period I approched Six times to LG Electronics mobile service centre but handset not working properly. Undermentioned problems arises any time in it:
(01). Hangs
(02). Turn Off
(03). Not able to view any SMS due to virus problem
(04). Upper slider key pad not a single stitch/button not working
(05). lost contact details etc.
Regarding above same i contact Lg electronics customer service head office directly and customer Sr Mgr Mr. Chetan K.Rajani(Surat) but then also they REFUSE TO REPLACE that defective piece but only suggest mobile service centre to repair it only. I am pasting his mail which is self explainatory for your info pls.
From:
CHETAN RAJANI <chetan.[protected]@lge.com>

To: <[protected]@rediffmail.com>

Subject: GB230 Update

Date: Mon, 05 Sep 2011 09:37:30 IST

Dear Sir;
It was discussed with you in length and ASC has been already instructed to do the needful upto satisfactory level solution.
Akshar ; (Shashi)
As instructed pl do all exchanges as instructed to resolve the repeated issues
.Regards;

Chetan Rajani

I & C CS

[protected]

HI !!

i had bought a new LED tv in may 2011 and i am having problem with my led tv that its not working form last friday (i.e 2/9/11) , i hv filed comlaint on 3/9/11 and now from ur service centre we got a msg that it will take week time to replace new part ,

it's very difficult to manage with this , so i need to replace on urgent basis .

thank's
Pushpdeep Singh
+91-[protected]
[protected]@rediffmail.com

We have a front loaded washing machine in warranty period . when the machine was newly installed by the technician . the machine was brought damaged with problem of circuit. Then they installed other new one, but after a period of 7/8 months, the same problem arised of circuit. After asking for the repair , they dont give response even after 8 days. Very irresponsible service. Kindly do the needful. The staff is also very rude. They dont even answer the phone.


Sheetal Shah

Date: 05/09/2011
To

Head
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
Email - [protected]@lge.com

Call Center No[protected]

Dear Sir,
I have purchased one LCD 22 " TV( MODEL No.22LCD 345) from Ganapati Plaza, Plot No. 345, Sector-4, Vaoishali, Ghaziabad on 7th Nov'10.Nobody from LG has had visited my residence for demo/ installation purpose from the date of purchase. I have requested customer care vide service request no. RNA[protected] for wall mountain my LCD TV.
On that request customer care representative had visited my place at 2A/155, F-3, Viashali, Ghaziabad on 04/09/2011 and told me that charges to be paid for that inatallation. I strongly oppose that since company had not visited for my demo/ installation single time nor they issue me the bracket earlier there is no question of payment to the representative within one year warranty period.
Please take necessary action to solve the matter at the earliest.

thanking you,
regards,

Subrata Dutta
Sr. Dy. Manager-F&A
Jal Power Corporation Ltd
A-102, Sec-62, Noida.
PIN-201307
Mob#[protected]

I am Ajit Funde. I have purchased LG front load washing machine from Maharashtra Electronics, Tilak Road, Pune.
While purchasing this machine I had query to the sales man regarding water pressure and he suggested me that water flow coming from the bathroom tank will be ok for this machine to operate. If it doesn’t work then company person will make necessary arrangement. And that is why I purchased this machine on 23rd August.

After that when your person came for installation he suggested to have power point since it is a heavy duty machine.
And at the same time he told that water pressure is less but it will work and you will require more time for washing. Which was ok for us.

Now today your person again came for installation and telling us that machine won’t work because of low water pressure. When I asked him to do necessary piping, he refused.

I am really frustrated with the dealer / technician and product itself. How the representatives of the company like LG can be so illiterate? And having poor knowledge of their own product. Or are they just cheating customers to sale the product and earn the money.

Can anyone please take responsibility to make run this machine or at least take back the machine and return my money.

Waiting the action very soon rather that reply to this mail.