LG Electronics Complaints & Reviews

Respected sir,
I purchased a DVD player of LG from Z Square Mall, Kanpur on 26th July 2011. From 24th august 2011 this DVD player (Model no- DV H 426-P)is not working properly. Regarding this matter I have registered complain to LG costumer care through phone on 27th august & my complain no. is RNA[protected]. I have also called many times to costumer care & concern persons and also registered online complains 3 times but till now I am not getting proper feedback. So please help me in this matter.

Best regards,
Vikas Singh
2- MM Block
Shri Lakshmi Cotsyn Limited (housing)
Malwan, Fatehpur, Uttarpradesh
Mobile no. – [protected]
E mail id- [protected]@yahoo.com

LG is the worst company.i m strugling from the past 12 days to get my 1.5 ton AC repaired.no one is responding and now AC came and without any work done.i have done AMC with LG but of no use.

I purchased LG 42 inch plasma 3D TV model no 42PW450 -- TD.ATCLLH Sr. np.121BO1lv --- 72610 from Mustafa market Singapore . I stay in India . Now whenever a pendrive is connected to USB port the pen drive gets damaged .the pen drive does not work after connected to TV USB port this has happened atleast five six times I feel this is due to some fault in the TV' s USB port circuit board connection .
The pen drive does not work after it is coonected to TV 's USB port this has happened atleast five six times i have damaged /lost so many pen drives . I complained to LG services ,about fault in product

i purchased a mobile of lg model no S310 on 12 august 2011 and it get dead on 13 august.
i submitted it to the service center on 16 aug because 14aug was sunday and 15 was independence day.
i had not yet received my mobile and every time i go there to receive my mobile they give the excuse that they had not yet received the parts.

Sir,
It is to inform that, I have purchased the LG-P[protected]-5475201) Mobile Instrument from M/s. New Magic Mobile, Nagpur vide tax invoice no. 1596 dated 4.4.2011.
Before one month, I have facing the problem of heating of mobile instrument, then I complaint to LG Service Station, Ravinagar Nagpur. However the service station has replaced the 2GB memory card ( within 2 days).
After four month, I have facing the problem for battery backup. The mobile set after charging without calling or one or two calls, battery automatically discharge problem. Afterthat, I complaint to LG Service Station-after 15 days back they have replaced the battery.
Presently, the battery backup of the mobile phone , without calling 8-10 hours ( without internet connectivity). Kindly suggest me regarding battery back of the mobile as I have facing the problems of battery backup.
From
Namita N. Mankar
(M) [protected]

I have purchase siaid handset from SURAT on date-07/09/2010 from "ESSAR MOBILE SHOP".
Within validity period I approched Six times to LG Electronics mobile service centre but handset not working properly. Undermentioned problems arises any time in it:
(01). Hangs
(02). Turn Off
(03). Not able to view any SMS due to virus problem
(04). Upper slider key pad not a single stitch/button not working
(05). lost contact details etc.
Regarding above same i contact Lg electronics customer service head office directly and customer Sr Mgr Mr. Chetan K.Rajani(Surat) but then also they REFUSE TO REPLACE that defective piece but only suggest mobile service centre to repair it only. I am pasting his mail which is self explainatory for your info pls.
From:
CHETAN RAJANI <chetan.[protected]@lge.com>

To: <[protected]@rediffmail.com>

Subject: GB230 Update

Date: Mon, 05 Sep 2011 09:37:30 IST

Dear Sir;
It was discussed with you in length and ASC has been already instructed to do the needful upto satisfactory level solution.
Akshar ; (Shashi)
As instructed pl do all exchanges as instructed to resolve the repeated issues
.Regards;

Chetan Rajani

I & C CS

[protected]

HI !!

i had bought a new LED tv in may 2011 and i am having problem with my led tv that its not working form last friday (i.e 2/9/11) , i hv filed comlaint on 3/9/11 and now from ur service centre we got a msg that it will take week time to replace new part ,

it's very difficult to manage with this , so i need to replace on urgent basis .

thank's
Pushpdeep Singh
+91-[protected]
[protected]@rediffmail.com

We have a front loaded washing machine in warranty period . when the machine was newly installed by the technician . the machine was brought damaged with problem of circuit. Then they installed other new one, but after a period of 7/8 months, the same problem arised of circuit. After asking for the repair , they dont give response even after 8 days. Very irresponsible service. Kindly do the needful. The staff is also very rude. They dont even answer the phone.


Sheetal Shah

Date: 05/09/2011
To

Head
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
Email - [protected]@lge.com

Call Center No[protected]

Dear Sir,
I have purchased one LCD 22 " TV( MODEL No.22LCD 345) from Ganapati Plaza, Plot No. 345, Sector-4, Vaoishali, Ghaziabad on 7th Nov'10.Nobody from LG has had visited my residence for demo/ installation purpose from the date of purchase. I have requested customer care vide service request no. RNA[protected] for wall mountain my LCD TV.
On that request customer care representative had visited my place at 2A/155, F-3, Viashali, Ghaziabad on 04/09/2011 and told me that charges to be paid for that inatallation. I strongly oppose that since company had not visited for my demo/ installation single time nor they issue me the bracket earlier there is no question of payment to the representative within one year warranty period.
Please take necessary action to solve the matter at the earliest.

thanking you,
regards,

Subrata Dutta
Sr. Dy. Manager-F&A
Jal Power Corporation Ltd
A-102, Sec-62, Noida.
PIN-201307
Mob#[protected]

I am Ajit Funde. I have purchased LG front load washing machine from Maharashtra Electronics, Tilak Road, Pune.
While purchasing this machine I had query to the sales man regarding water pressure and he suggested me that water flow coming from the bathroom tank will be ok for this machine to operate. If it doesn’t work then company person will make necessary arrangement. And that is why I purchased this machine on 23rd August.

After that when your person came for installation he suggested to have power point since it is a heavy duty machine.
And at the same time he told that water pressure is less but it will work and you will require more time for washing. Which was ok for us.

Now today your person again came for installation and telling us that machine won’t work because of low water pressure. When I asked him to do necessary piping, he refused.

I am really frustrated with the dealer / technician and product itself. How the representatives of the company like LG can be so illiterate? And having poor knowledge of their own product. Or are they just cheating customers to sale the product and earn the money.

Can anyone please take responsibility to make run this machine or at least take back the machine and return my money.

Waiting the action very soon rather that reply to this mail.

Dear Sir/Madam
On 22.8.2011 We have reg. comp.No. RNA[protected] But after 10 days no one has come form your auth. service center . When we talk them they say we have no time for such a distance covering customer .

Sir, I purchased an LG plasma tv of 42" (model 42P J560R) on 21 August 2011 from Green Consumer Appliances, M/s Noprth Field Impex Pvt. Ltd.,32/1737/AD, NH 47 Bypass Junction, Palarivattom, Cochin-682025(Phone no.:[protected],2346658). The invoice number is CR/00554.
It so happened that I reached the shop by 1.00 p.m. in the afternoon and it took nearly 6 hours to get the sales closed. They promised to bring the product on the same day and mount it, because my wife and I are both working and would not be available on any of the working days in our house.
Further, i won a rechargeable LCD emergency lamp as a scratch and win gift and the gift has not yet been given to me. On the day of the purchase, they said that they were out of stock of the gifts and they would deliver it to us on the gift arrival from the company. After a couple of days I called up to enquire and they said that they were too busy and I should be going to their shop again to collect the gift.
The next day of purchase, my wife had to take a leave and sit back home to get the tv mounted on the wall when the LG people arrived. Meanwhile, I made 5 calls at 2-hour intervals to know when they should be arriving. Finally, they called up by 9 in the night and said that they would come the next morning as their work timings were over for the day. I made a big issue of it, since that called for another day of leave, either for me or for my wife which was practically impossible for such a trivial excuse. So they arrived at 9.15 and mounted the tv and when we demanded a demonstration, they ignored us and pushed off
It is very disheartening to see that the after sales service of such a company of repute like LG has degraded to such a ground level. This wasn't the case earlier, because many of my purchases of electronic items are of LG make and my preference for the brand was mainly due to the perfect after sales service which most of the other companies failed to provide.
But i've decided to carry the issue forward if my grievance is not met with satisfactory response by filing a case in the district consumer court for cheating and consumer harassment.
Kindly see if anything can be done about the same.
Regards
GIRISH SREEDHARAN,
F2C PANCHARATNA APARTMENTS,
NEAR TOC H PUBLIC SCHOOL,
VYTTILA
ERNAKULAM-682019.
Mob:[protected];[protected]

A refrigerator was purchased from 'VIJAY SALES Prabhadevi'; details as given below-
name of customer ... Ms PRIYANKA SAPRA
address ... A 1405 COSMIC HEIGHTS, BHAKTI PARK, WADALA EAST,
MUMBAI 400037 [Tel: [protected]]
product ... LG Refrigerator, GL 408 DMQ BS
date of purchase ...[protected].
complaint ... The company technician came and installed the fridge with the settings...

Lost Hand set

LG M4410 Mobile Lost

Hi,

I have lost my LG M4410 mobile phone. The details of mobile - LG M[protected][protected], S/N: 603KPFX147179,GSM 900/1800/1900 Tri Band,3V SIMue, Please block this handset.

Kindly confirm me that my mobile is blocked.

Regards,

Nalin Khichadia

LG P500 MOBILE HANDSET

My phone was dead while updating with Lg pc suite, there was no power supply. As my mobile is in warranty period i submitted my mobile phone (LG P500) to authorized Lg service center in my area i.e BHAGYA COMMUNICATIONS located at Mehdipatnam, Hyd on[protected]. I have called service center many times and whenever i call they say 2-3 more days to repair.
I experienced very very poor service from LG which i didnt expected from.
I cannot wait more I need my money back.

Job no: RNA[protected]

Respected Team,

This is bring to your kind notice that few days ago I had purchased refrigerator from your authorized dealer from ludhiana.After using few days I had found there some water problem with my fridge I had visit to dealer shop for complainant and engineer has come to my house but did not given satisfactory service. After some days I had visit again for complaint and dealer suggest to talk with your Ludhiana base manager Mr. Gurinder (asst. manager) and I had talk with him. He told me that we will provide satisfactory service to you .but after that he did not call me. We can never expect from LG this kind of irresponsible behaviour.almost one week going to end still I did not receive any service from LG service center.infact I had talk with Ludhiana branch head mr.dhillon he give answer I will take necessary action but still there is no movement. Need your involvement unless, Please take action immediately.

your customer-Davinder passi

mobile no.[protected]


Ludhiana PB.

pehredar @ moneycontrol.com,
[protected]@tv18online.com,

Dear sir,
I do regular view your programme Pehredar.
I had purchased one LG Mobile from their company dealer. But after purchase I noted that I have cheated by the company as well as dealer.
The dealer charged Rs 1000/- more than other customer of the same model purchased during the same period.
On the other side, the HANDSET is purely defective and it is like wastage of hard money and cheting by the manufacturer like LG in India.
I have written so many times. I had sent my handset at their service centre various time but almost more than 6000 call through my phone is wasted either there is no outgoing sound or no incoming sound this is the major problem.
In reply company did not reply properly and hence I have knock the door of pehredar to do something or I want to present my handset to the chairman of the company through Pehredar

M A Majria
[protected]
President
Indian Quality centre
Regd NGO S/34742

The following is some of the regular correspondences I have done.
wastage of Hard earned money
Please note that my mobile is not properly working for
sometimes incoming sound ,
sometime outgoing voice, the outgoing signal is catching the signal.

Your earlier model worth Rs 900/- provided by Reliance was excellent to my satisfaction and i used for 2-3 years .During the period it never complaint.

This time I have purchased costlier model and all the calls incoming and outgoing is wasted. I am suffering from the mobile problems.

I personally request you to please arrange to replace the set with the lower value good model . it will be a favor for me.

Thanking you once again,



My mobile has been attended on 1/3/2011 and the mic has been replaced.I will further contact if i further get such problems


--- On Mon, 28/2/11, Vikas Agarwal <[protected]@yahoo.com> wrote:

From: Vikas Agarwal <[protected]@yahoo.com>
Subject: Re: Fw: Replacement of mobile
To: [protected]@lgindia.com, [protected]@lgindia.com
Date: Monday, 28 February, 2011, 9:19 PM

I am very surprised that on my repeated reminders no any action is initiated by your company. I have wasted around 3000 calls money due to poor response in the mobile.


If i do not get alternative/replacement new model, i will have no alternative to knowck the door of Consumer court. When you can not provide the service to me how a general consumer in India can expect .
Please do the needful

M A Majria-[protected]
Indian Quality centre
Regd NGoO for consumer awareness.

--- On Tue, 22/2/11, Vikas Agarwal <[protected]@yahoo.com> wrote:

From: Vikas Agarwal <[protected]@yahoo.com>
Subject: Re: Fw: Replacement of mobile
To: [protected]@lgindia.com
Cc: [protected]@lgindia.com
Date: Tuesday, 22 February, 2011, 10:19 AM

No any action has been initiated from your side.
I have wasted around[protected] calls from your handset.Hence i am very much disturbed with the handset.
I earnest request you to please arrange to replace so that i can get full satisfaction .
LG is doing very towards consumers service

M A Majria
Indian Quality centre
[protected]


--- On Mon, 7/2/11, [protected]@lgindia.com <[protected]@lgindia.com> wrote:

From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Fw: Replacement of mobile
To: [protected]@yahoo.com
Date: Monday, 7 February, 2011, 9:48 AM


Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service
Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger
Mr.Vishal Sharma on his mobile number [protected].

Thanking you and reassuring you of our best services always.


Thanks & Regards
S Pandey


----- Forwarded by Helpline CS/CS/NOIDA/LGE/IN on 02/07/2011 09:47 AM -----





From: Vikas Agarwal [mailto:[protected]@yahoo.com]
Sent: Sunday, February 06, 2011 11:24 AM
To: [protected]@lgindia.com
Subject: Replacement of mobile




I had sent 2 times at your ansari road service centre
all the times, they say that mobile is ok but all the times I got
complaint that there is no sound to listners.This is the defect in your
mobile set.I further request you to pl arrange to replace the set.

Thanking you once gain
M A Majria
[protected]

--- On Fri, 21/1/11, Vikas Agarwal <[protected]@yahoo.com> wrote:

From: Vikas Agarwal <[protected]@yahoo.com>
Subject: Replacement of mobile
To: [protected]@lgindia.com
Date: Friday, 21 January, 2011, 11:30 AM





I had purchased one mobile 6210 s no:[protected] on 15/11/2010
From the date of purchase incoming and outgoing voice is very low.
The dealer from whom i had purchased Manoj cell page, Daryaganj vide their
bill no: 171 has totally refused to replace the set.

Kindly arrange to replace the mobile set at the most earlieset.

M A Majria
President
Indian Quality centre
[protected]

August 30, 2011

To
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
EMAIL: [protected]@lge.com

Ref: LG has not attended to complaints lodged 3 times in 3 weeks for the repair of top loading washing machine model “Intellowash 6.5 kg, WF-S7512FN”. This machine is out of warranty.

Sir/Madambr...

Message Body




COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.LG MICROWAVE OVEN MODLE NO. MC8083MLR. RECEVIED UNDER MENTION REPLAY. NOW WHAT CAN WE DO. AS PER THEM WE HAVE TO THROW THE GOODS AFTER 5 YEARS IF NOT REPAIRABLE.






----- Forwarded Message -----
From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 30 August 2011 11:28 AM
Subject: Fw: COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.


Dear Sir,

We express great regret the said machine is not repairable . The required
part not availble with us. We are trying to repair that defective part but
failed . As this machine purchased five years ago so we are unable to apply
depreciation policy. We understand your concern so we offer you to purchase
machine from Kolkata Warehouse on 2nd sale .

Pls find the address of Kolkata Warehouse of LG

A5-6 New Gopalpur, Budge Budge Trunk Road
Kolkata - 700143, Near Gopalpur Project House

Contact Person
Krishnendu Gantait - [protected]


Thanks & Regards
Mithumita Bardhan
CCO, Kolkata Branch
LG Electronics India (P) Ltd.
Metro Tower, 6th Floor
1, Ho-Chi-Minh Sarani
Kolkata
[protected]

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Status as on 30 Aug 2011



Registration Number

:

DOCAF/E/2011/00757



Name Of Complainant

:

MR. VINAY KUMAR JAIN



Date of Receipt

:

30 Aug 2011



Received by

:

Department of Consumer Affairs



Officer name

:

Dr. A K Misra



Officer Designation

:

Director (CGRC)



Contact Address

:

Room No. 712A,





Jam Nagar House





New Delhi110001



Contact Number

:

23385723



e-mail

:

[protected]@nic.in



Current Status

:

RECEIVED THE GRIEVANCE





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----- Forwarded by CAL Cco/CONTRACT/LGE/IN on 08/30/2011 11:04 AM -----

LG Service
<[protected]@lge.com> To: CAL Cco <[protected]@lgindia.com>
cc: RAJNEESH KUMAR <rajneesh.[protected]@lge.com>
Subject: FW: COM PLANE NO.
RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE THE DEFECTIVE PARTS
& REPAIR IT.MODLE NO. MC8083MLR.
08/30/2011 01:11 PM ZE9




Dear Sir/Ma'am

Fyi…



Your's Sincerely

Ganesh
Customer Service - LG Electronics


From: [protected]@yahoo.co.in [mailto:[protected]@yahoo.co.in]
Sent: Monday, August 29, 2011 7:15 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com);
[protected]@lgindia.com; RAJNEESH KUMAR/LGEIL Calcutta
C.S.(rajneesh.[protected]@lge.com); RAHUL DUTTA/LGEIL Calcutta
C.S.(rahul.[protected]@lge.com)
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.


From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lge.com" <[protected]@lge.com>;
"[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Friday, 26 August 2011 1:37 PM
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lge.com" <[protected]@lge.com>;
"[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Thursday, 25 August 2011 3:41 PM
Subject: Fw: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

----- Forwarded Message -----
From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Wednesday, 24 August 2011 1:08 PM
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: LG Service <[protected]@lge.com>; "[protected]@lgindia.com"
<[protected]@lgindia.com>
Sent: Tuesday, 23 August 2011 8:11 PM
Subject: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: LG Service <[protected]@lge.com>; "[protected]@lgindia.com"
<[protected]@lgindia.com>
Sent: Saturday, 20 August 2011 12:46 PM
Subject: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.
COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE
THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.
MR. VINAY KUMAR JAIN
P-6, C. I. T. ROAD, SCHEME NO. VI (M), 3RD FLOOR,
KOLKATA- 700 054, WEST BENGAL.
[protected]/6
[protected]
CONTACT MR. MANISH JAIN
[protected]/39502559
[protected]
From: LG Service <[protected]@lge.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Friday, 19 August 2011 3:03 PM
Subject: RE: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE
DEFECTIVE PARTS & REPAIR IT.
Dear Customer,

We acknowledge your concern & forward it to our branch office in order
to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback,
on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.


Your's Sincerely

Shweta Puri
Customer Service - LG Electronics


From: [protected]@yahoo.co.in
[mailto:[protected]@yahoo.co.in]
Sent: Friday, August 19, 2011 1:32 PM
To: [protected]@ldindia.com; "[protected]@lge.com"; serviceindia/LOCAL
EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE DEFECTIVE
PARTS & REPAIR IT.



From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@ldindia.com" <[protected]@ldindia.com>
Sent: Thursday, 18 August 2011 7:55 PM
Subject: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE DEFECTIVE
PARTS & REPAIR IT.
COM PLANE NO. RNA[protected]/8/11.XRNA[protected]/8/11.ARRANGE
THE DEFECTIVE PARTS & REPAIR IT.MODLE MC8083MLR

MR. VINAY KUMAR JAIN
P-6, C. I. T. ROAD, SCHEME NO. VI (M), 3RD FLOOR,
KOLKATA- 700 054, WEST BENGAL.
[protected]/5
[protected]

CONTACT MR. MANISH JAIN
[protected]/39502559
[protected]







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I bought LG LCD TV (42LH50YR) from LG Best Shop on Banjara Hills, Hyderabad on[protected]. Last 3 months my TV remote is not functioning. I have spoken to LG customer care and after a lot of insistence they registered equest for new remote. The remote Model is MKJ42519623. Despite my repeated requests people in service centre in Ameerpet, Hyderabad have been telling it will come in few days everytime. Last week they called me and asked me to come today to service. I travelled almost 10 km from Madhapur to Ameerpet wasting costly petrol for my car only for this remote. Today I was told the remote wil come next week.I have been to the LG service centre for this remote atleast 3 times now ans wasted a lot of money on petrol and time.

I work as Director in renowned IT company with 1,20,000 employees. If LG can not replace parts like remotes, why are they selling TVs ? I will ask all employees not to buy LG products.