LG Electronics Complaints & Reviews

LG CDMA MOBILE — BAD CUSTOMER SERVICE

Dear sir i went to your service center they taken my mobile and told me that they have to change the LCD next day they given back my mobile and told that LCD is being replaced but when i check the problem is as it was.

SERVICE CENTER- LG SERVICE CENTER
80 FEET ROAD, KANPUR

MOBILE IS RD-6100

I have also same phone with same problem even when i want to download any software which is not possigble just line phonw browser and other solftware...
the message lenght is too small so when any message come its parted 1 and 2 and then after we forword it it send in four part 1, 2, 3, and 4.

I had purchased an LG double door refrigerator from Angamaly in Ernakulam, kerala. After a year there were problems with cooling and there is no cooling now. I called up the call center on Oct 05, 2012 and they said i would receive a call in 72 hours.. No one called me. And today it is Oct 10, 2012. 5 days have passed. LG service in Ernkulam / angamaly area Sucks!!!

People planning to buy LG in Ernakulam / Angamaly area think twice as the service is really really bad.

I had purchased an LG double door refrigerator from Edappally (PITTAPILLIL), Cochin. After one year, problems started and informed LG care on 27 sept 2012. They attended the issue after 10 days. Charged me Rs 650. After one day again the same problem appeared. Again conatcted. Today is 18th novmber 2012. In between these 50 days, 6 -7 times technicains attended the same issue, two times they took it to their work shop. Still the problem remains the same. No cooling ... I don't know what to do now.. I lost nearly 18, 000 for fridge and 650 for Service charge..

RNA[protected],[protected]...ETC...

My advise to all of you... never buy any LG PRODUCT.

L.G. Washing Machine — dryer not working

from a week my dryer is not working and last time when yorr person came he did not repair it properly. please send an experienced employ .

LG WACHING MACHINE — DRYER NOT WORKING

Dear Sir,
I am a regular consumer of LG products. I have already locked a complaint for my LG Wachine Machine, which is not working properly.

The Dryer is not working at all. And I am facing a huge problem due to this. This is in Warranty till now.

I hope you will take necessay action at the earliest by today.

Thank you in advance

Warm regards

Sameer
[protected]
[protected]@gmail.com

L.G. Washing Machine — PRODUCT NOT INSTALLED AFTER REPEATED REMINDERS

I purchased washing machine on 29/8/2010 from electronic paradise pitam pura, invoice no.pp/r-370b. This machine has not been installed till date. The person who came for installation said that there is no exhaust pipe in the carton, which he had opened. He told that he will come tomorrow and fix that pipe. But that tomorrow didn't come. For that we made a complaint i.e.: [protected]. What we later found that this complaint has been closed without attending it, this means that someone has done forged signature on customer feedback form, which is a criminal offense. If this thing is happening in such a big company then it is a matter of shame. Then I again done a complaint with complaint No.[protected] but this complaint is also not heard till date. After getting such kind of treatment I contacted team leader of call center Abhu Sharma on 5/9/10 at around 11 A.M. and he assured me that he’ll look into the whole matter and investigate the things, how complaint is been closed without actually attending it and he promised me that he’ll revert back to me within one and a half hour and he gave reference No.[protected] for our communication. But he did not revert back. Then again I call at their call center at 2:30 P.M. 5/9/10some Mr. Saurabh attended the phone and I explained him every thing and I told him to transfer the line to Mr. Abhu Sharma at this he disconnect the phone call. Then again I call at the service center (2:45 P.M. 5/9/10) at this time Mr. Bhushan attended the call and he told me that Mr. Abhu is not available you can approach our customer care manager Mrs. Shobha Pandey at her No. i.e. [protected] and see the irony that this No. is switched off, I don’t know that Mr. Bhushan has deliberately given me number knowing that today it would be switched off.
Again I made a call at there call center(at 5 P.M. 5/9/10) this time I spoke to Mr. Dev Anand there team leader this time he give me phone No. [protected] saying that he is the concern person (area service manager ) who will solve my problem. I tried several numbers of times, this number always comes busy. Then again on 6/9/10 (11:40 A.M.) I called at there call center, this time Mr. Puneet there Floor Manager attend the phone and told me that he’ll revert back to me within two hours.
Whole of this incidence has agonized me a lot, I want explanation of following things:
1. How complaint have been closed without attending it, who had done forged signature on customer feedback form.
2. Your all of the internal calls are recorded, please play back those calls and find out, is your attitude is justified.
3. Why was I misguided and not listen by your customer care depts. In-fact they had given me phone numbers that were not working.
4. Please go through these complaint numbers ([protected], [protected], [protected]) and what steps you have taken to resolve that.
If I don’t get any satisfactory reply or action from your side then I have to approach senior bodies in your company and government organization.
Regards
Jasjit Singh
S/O Manmohan Kaur

LG Washing Machine — dryer is working

i buy a new washing machine model no. P-7253R3F on 20th sept 2011
& the dryer of my machine is not working at all....
kindly please look into my request

Do not buy products from ACE Electronics Noida. They are very rude towards customers and selldefective and damaged goods.

Horrible customer services == ACE ELECTRONICS Noida
Pathetic Products = LG

You must all know the very helpful telephonic search service, Click2Reach. Well, Click2Reach Services, India’s premier telephonic search company has just gone on the Internet. They have launched Click2Reach.in, an online search engine. Click2Reach.in will provide users with access to local information across the big cities of India. On the site, there are multiple categories with relevant search results. According to Click2Reach Services, Click2Reach allows users to search for any local information by categorizing the query into the company/name or product/service, local area (within cities) and even by price. This gives the user extremely relevant and tailored results.

Besides, Click2Reach.in also offers listings for businesses. This enables focused outreach via increased visibility for prospective customers. This also helps to optimize their advertising revenues. According to V S S Mani, founder and managing director, Click2Reach, “Pursuant to the success of our telephone based search service, we saw the need to expand our services to reach users via multiple tools, which would make local searches convenient, fast and highly accurate for consumers. With the proliferation of mobile phones and internet, Click2Reach.in aims to make local search information available at the click of a button.” The search really does work effectively, as we tried a couple of restaurants in our locality as well as our own company address, and the search results came out just fine.

dear mahesh,
I am planning to buy a front loader washing machine and am very confused. Could you please tell me if the Branch Service Manager (spoken of in the above comment posted on your complaint by LG India) did eventually do anything to actually resolve your problem?

Your response will be greatly appreciated. If possible, could you mail me at [protected]@hotmail.com regarding the same?

Thank you
PJ, Mumbai.

reliance,lgrd6600 — handset having problem frequently

i am having lgrd6600,i went to lg service center more than three times within a year
i am having warranty,,i asked in reliance web world in anna salai ,,no RESPONCE from their side
i need handset replacement or exchange,,please do the need full

my no:[protected]

LG — handset problem very frequently

i am having lgrd6600,i went to lg service center more than three times within a year
i am having warranty,,i asked in reliance web world in anna salai ,,no RESPONCE from their side
i need handset replacement or exchange,,please do the need full
#hang during photo editing
#hang during listening mp3
#frequent change of keypad

my no:[protected]

my dvd rewriter is notworking
model no:- GH22NS50
S/N:-004HWHN032857
MANUFACTURED:-APRIL 2010

[protected]@hotmail.com
hyderabad

Respected Sir,
I have purchased LG Front loading washing machine 3 yrs back at Nashik . Last month door of the machine was not opening so I registered the complaint on Toll free no and after 2-3 days service engineer came and told that Door switch need to replaced . So we allowed him to replace the same. But as door switch was not available in stock it tooks another 3-4 days to get available . After that service person came and replaced the same but after replacing the door switch other problem started of water not coming in Tub. When we show this to service man he gave the reason of low water pressure . We tried to explain him that it is regular pressure but he was not getting agree. So we check the machine for next day but problem was their. So again we contacted to service man and he told that we need to register another complaint on Toll free no. Which we did immediately, after that service man came after 2 days . After inspection he told that it is happening due to malfunction of front panel ( PCB) of machine. He taken out that unit to service center for checking purpose and after 3 days he came fit the said unit, but machine was not started and shown some error .
Service engineer told that this part need to replaced and approx cost of this part will be 5000/- and also we need to register our complaint to Toll free no .I got very surprised due to durability of LG products because in 3 years machine got breakdoen and repair cost is 20 % of the machine. But due to mental frustration and panic situation i agreed to replaced the same . now its almost 5 days over but still nobody is proactively calling us and giving status of my complaint . Every time service engineer is telling that we have order your part but not received . I have talk to service office manager also but response is very poor.
Is this a regular approach towards customer of LG ? I am totally dissatisfied with the service and competency LG provided for their customer. Now its almost 20 days are over that my machine is under maintenance . I would like to add other experience of other Brand also. Same time my Samsung make Fridge was getting leakage i registered the complaint and very next day company person came and solved the problem. If such service i will get from LG, I will defiantly thing before buying next LG product. I know that company does not matter if they loose small customer like me but defiantly if such service will get to customer one day it will affect the company .
I hope some positive and prompt response will get from company .
My Detail are
Nilesh R Donde .
Contact no -[protected]
Complaint no -
1st complaint no - RNA[protected]
2nd complaint no - RNA[protected]
3rd complaint no - RNA[protected]


Regards,
Nilesh