LG Electronics — Bad customer service behaviour

Address:	400064
Website:	www.in.lge.com

I called lg to talk about the same 1st I spoke to advisor rohit who kept me on hold for near about 5 mins came back saying he arranged a call back from hemant pawar floor manager who shall be calling back in 2 hrs since I denied for waiting he then connected me to floor manager called nitish who didn't know English atall when I asked him to get me connected to a manger who should be senior to hemant he kept me on gold for very long time and then without me asking for and without informing me transfered me to hemant directly and when I asked hemant to transfer me to his manager he kept me on hold for 10 mins then came back from hold stating will be transferring me to his manager and her name is kinjel and then kept me on hold till the time I disconnected my call of frustration. Please allow me to attach all call recordings I have right from start u will understand what I am going through. Please tell me how can I attached my audio recordings for these calls.
2. 10/02/2016 I was suppose to receive a call back on 08/02/2016 as was promised by the manager I had spoken to on 07/02/2016 who had called on my number after I had called them about my dispute on 07/02/2016, However I have not received any revert on my query till date. This clearly mean that they aren't professionals neither they are bothered about customer service or their customers. I can also prove the facts as I do have the conversation recording with me. : I had purchased an LG 42"inch 3D plasma TV 4 yrs back. Now within 4 years TV display is been damaged internally. We had an LG technicians visit at our place and he checked and stated as it's not our fault due to which this has happened. He said it's all fault of the parts in TV also said as box TV has more life then plasma or LED TV. When spoke to customer care they said it will cost us 18 to 20 thousand approximately which we have to pay from our end. While talking to them we came to know that they have an option for their customers for extended warranty which I was not informed at the time when we bought TV. Also the TV we bought at that time they did not inform us anything about product life and terms and policy of the company in regards to repair or replacement. Hence we shall not be responsible to pay such a huge amount for repair after paying 50000 for a TV which did not even last for 3 years. I would request you to please look into the details at the earliest and oblige as LG is trying ways to rip off their customers for no fault. I also would want to complaint about miscommunication since we were not informed about extended warrantyat the time of purchase. Product model : 42PM4700- TA.ATRLLBL. someone from LG called me today and did not introduce himself and made me very irate purposely so I should disconnect the call. he had no customer service ethic no customer service skills and kept interrupting till the time I do not get angry and disconnect the call by myself. He stated that the give information in diwali that they are giving extended warranty.
I being a new TV customer to lg did not know about extended warranty and when I said that he stated it's my mistake and it's customers responsibility to check with company or when they advertise this.

PLEASE HELP THEY ARE TORCHING ME TO COMMIT SUICIDE. I am very much depressed due to this ongoing issue as in they don't even care of who I am and taught me as once we took LG product we are on fire because company can cheat us anytime. HELP HELP HELP HELP.

I Also want to know how can I attach a call recording to prove this.