| Address: | 500036 | | Website: | Lg.com |
Respected sir
I mohammed buyied new lg dual inverter air condition on 18th august of 2016. On 10th may 2017 it was not working only blower fan was working no cooling. So called lg customer care [protected] at 07:25 am karthika received my call and very rudely said due to heavy call flow he cannot take my complain when i asked him about complaint number he shouted at me telling me that when he cannot take my complain can't even provide me complain number. Then again i called at 7:27am [protected] sandhaya received my call and said me the same thing due to heavy call flow she cannot take my complain i asked hem about the feed back email id or phone number so she booked my complain and gave me the complain number rnp[protected]. After that at 12:00 pm two technicians came one name was mubashir and took my outdoor pcb board said that it is burnt due to voltage fluctuations. After three days i. E on 13th may 2017 two another new technicians came fix the same pcb board and said the problem is with the compressor then i called again customer care [protected] at 12:23 rahul received my call and gave me shiva kumar number [protected] and said he is area manager of hyderabad he will solve your problem. I called to shiva kumar at 12:31pm, 12:50pm he did not answer my calls then i again called [protected] at 12:51 pm tanveer received my call and said you wait for some time he is busy with some meeting you call him after some time he will surely receive your call then i again call him at 1:06on, 1:15pm, 3:46pm he did not answer my calls again i made a call to [protected] at 3:47pm ravi receive my call i told him about my problem so he gave me asm number [protected] kishore kumar i made him several calls 03:51 pm, 04:38 pm, 04:39 pm, 04:41pm, 04:53pm even he is not receiving my calls 05:03. I purchased the air condition so that i can use in summer. Worst customer service ever seen. After purchasing so expensive air condition i am facing these kind of problems. While purchasing lg sales man told me that this is the best air condition with best customer service. I request you to please look into the matter.
Thanking you
Mohammed Was this information helpful? | 
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