[Resolved]  LG Electronics — Brand new Side by Side Refrigerator not Functioning - Model GC-B207GPQ

Address:

Bangalore, Karnataka

I've raised a complaint on 4th Aug'14 referring the Brand new Double door side by side Refrigerator (Model GC-B207GPQ) not functioning properly spoiling our food stuffs after installation. This new Side by Side Double Door Refrigerator was installed on 27th July 2014 against Order no. [protected]. Registered Complaint no. 4th Aug 2014 – RNA[protected] 6th Aug 2014 – RNA[protected] Problem is Ice formation in Refrigerator compartment with over cooling, In spite of your technicians visiting since last 3 days they are not able to fix the problem. Our Vegetables and all other stuffs are getting spoiled. We don't want any of your incompetent service person visiting our home and experimenting in our premises spoiling our peace of mind. Moreover LG brand value will be at stake if you keep troubling customers like me….I’m going to take up this with consumer forum if you don’t take immediate action to replace with new Refrigerator without further delay Moreover your service head Surendra ([protected]) and Chief Customer care officer Swetha([protected]) doesn’t respond to my call .. Surendra sent me message stating he is in meeting and I sent him message back to call back explaining the problem. He sends me irresponsible message his TL will call and sort out…. But none of them are taking responsibility and called me so far. I don’t understand why LG has such irresponsible people to spoil LG Brand image when customer service and customer care people don’t respond and take responsibility what is the point having such people. I don't see any reason how LG Company can dispatch a malfunctioning Refrigerator I had a similar experience when I purchased a LG washing machine a month back where in I have to struggle for 2 weeks to get the same replaced with new one. Does LG dispatch defectives appliances to customer place, is this Quality you Maintain????? For a brand you advertise….. Nataraj H S [protected], [protected]