[Resolved] LG Electronics — Cash voucher and warranty on new lg tv which was replaced with old one

suman kumar sahoo

from Kolkata, West Bengal

Address:	760001
Website:	consumercomplaints.in

My old tv model 22ls3700 (bought on 17/7/2012 for rs.15200) was received by lg service centre, berhampur, distt ganjam, odisha on 2/9/2016 & depreciation value calculated for rs.2280/-i. e. rs 15200x15%. new tv model 22lh454a pt costs rs.12300. accordingly i submitted a draft for rs.10020/[protected] to lg service centre. i got new tv on 14/9/2016. but authorised person in service centre denied to give cash receipt for full cost of tv i. e. rs.12300 and also denied 1 year warranty on new product. he told that the warranty has been finished along with old tv & there is no provision of company to give further warranty of 1 year on new tv. i dont know how far it is true. but i believe i should get cash voucher for rs.12300 and 1 yr warranty as it is a brand new item. with regards.

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Oct 24, 2016

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2016

LG Electronics Customer Care's response Hi Suman

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Sep 23, 2016

Updated by suman kumar sahoo My old tv model 22LS3700 (bought on 17/7/2012 for Rs.15200) was received by LG service centre, Berhampur, Distt Ganjam, Odisha on 2/9/2016 & depreciation value calculated for Rs.2280/-i.e. Rs 15200x15%. New tv model 22LH454A PT costs Rs.12300. Accordingly i submitted a draft for Rs.10020/[protected] to LG service centre. I got new TV on 14/9/2016. But authorised person in service centre denied to give cash receipt for full cost of TV i.e. Rs.12300 and also denied 1 year warranty on new product. he told that the warranty has been finished along with old tv & there is no provision of company to give further warranty of 1 year on new TV. I dont know how far it is true. But i believe i should get cash voucher for Rs.12300 and 1 yr warranty as it is a brand new item. With regards. mobile no is [protected]

Verified Support

Sep 23, 2016

LG Electronics Customer Care's response Hi Suman

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team