[Resolved] LG Electronics — Cashback not received | |||||
Hi, I have purchased a product on of your delear shop on 06.11.16 Delear details - lg shopee (Rjn) no.102/26, 1st n block, 10th main, next to cake palace, rajajinagar, banglore - 560010. Ph[protected] / 49. Product name : lg w. M f/a front loading 6 kg fh0b6ndl22 washing machine. Amount paid - rs.25, 500. Bill date : 06.11.2016 Cust code : lgr23659 Branch : lg rajajinagar - 1029 Executive name ; 1029-harish kj Ware house - machohalli - 1012. Your dealer sales man said if i pay the amount through hdfc credit card i will receive 7.5% cash back after 90 days. According i have swiped the card and purchased the product, later 90 days amount has not reflected my account, i have contacted the branch and visited several times and sent the account statement of credit card to dealer but still no proper response (A copy of mail is attached for your ready reference). Kindly look into the issue and do the needful at the earliest. Rgds Gangadhar b. S [protected] Was this information helpful? | |||||
Jun 8, 2017 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Verified Support May 06, 2017 LG Electronics Customer Care's response Dear Customer (Gangadhar B.S), We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest. Regards, LG India Verified Support May 08, 2017 LG Electronics Customer Care's response Dear Customer (Gangadhar B.S), We would request you to share your transaction slip and invoice copy along with the Bank Statement from the date of purchase to till date in order to assist you in best possible manner. Regards, LG India | |||||
 2 Comments | |||||
Comments
My tellivision is spoiled.
Reply
I think the complaint won't help, the LG customer care is least bothered about there customer problem. I also faced similar issue, but did not get any resolution, after providing all the documents also. They say the Cashback slip is not correct, we cannot help, main thing what I observed is the swiping machine problem or the card was not swiped properly for Cashback. In this case I think the LG Store need to be penalized as I am hearing so many issues regarding same. LG company compliance or legal team has to take some actions against these brand LG stores else the LG brand name will be spoiled.
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