LG Electronics — cheated by lg

Address:

Zirakpur, 140603

To
The general manager
Lg electronics inc

With due respect, i, sanjay, purchased a refrigerator of lg company on 23.05.2019 from ganpati vision, baltana, zirakpur punjab. It's been almost 6 months and the product has been troubling ever since.in a span of 6 months 6 lg company technicians have come and tried to repair it but to no avail. Various complaint numbers filed by us for which no response was provided will be listed at the end of the mail for your reference.in the process to repair the refrigerator the original parts like compressor etc have also been changed but still the problem persists. On conveying our problem to the lg concerned authority his reply, apart from being rude, is always the same that there is no problem with the refrigerator, it was only for your satisfaction that it had been repaired. Then our concern is, if according to you it works fine then why its original parts were removed and replaced. Our patience has been long tested by your dealers, technicians authorities etc. We have been cheated for months now. There is a limit to the torture and mental harrassment given to the customers by your brand and it is enough to drive us to take the next big step. Highly dissatisfied with the product and with the brand. The trust that was built by using lg brand products in the past has been broken. Poor product with pathetic service. Not going to recommend your brand to anyone known to me so that they are not cheated like us.
It would be in best interest of both the parties to resolve the case without approaching the court of law. We wish that you provide us with a refund for this unworthy product of yours at the earliest.
Please provide with a reply at the earliest for further course of action.
Thankyou
Regards
Sanjay
Mob no. [protected]
Complaint no.
1. Rnp[protected]
2. Rnp[protected]
3. Gcp[protected]
4. Cnp[protected]