[Resolved]  LG Electronics — cheated by LG service centre

Address:

Pondicherry, Puducherry

Dear Sir, I have purchased LG split AC, model no- LSA5ER5S, on 05 March 2012. According to LG technician suggestion I have been changed outdoor coil and refilled Gas as well as indoor, outdoor services on 11 July 2014, charged me 5238 + 500 (transport) Rs. 5738 Again gas has leaked and finished. I complained to LG customer care, an engineer has come and suggested me this time you have to change the gas pipe along with services and he did, charged me 4599 + 500 (transport) on 4th February 2015. After two days again my A.C. Is not cooling, I complained to LG customer care on 16th February 2015, an Engineer has come and now suggesting me outdoor coil and indoor coils have to be changed and demanding me Rs 4500+ 500(Transport)=5000. He always takes my AC to service center for diagnosing the real problem, and demands for extra money as transportation charge. In this regard I want to complain against LG service Centre on the basis of following causes: 1. Either service center wants to cheat me and every time changing my A.C., parts which are not wasted and preparing money. OR 2. Service center, technicians are not qualified as well as technically skilled that is why they are unable to find real problem of my A.C. 3. Both conditions can be applied. Dr. Anil Pratap Giri, Asst. Professor, Pondicherry university.