LG Electronics — Company is not actioning on refund

Address:560017

Worst product... Never buy this.
A biggest flaws of this product is that water storage chamber where ants or any insect can easily get in and spread their waste and u can see these wastes in your glass of drinking water. Company claim about 100% protection from such issue.
I am the victim of this product and on complaining to lg they did the replacement, however i had requested for refund but lg people replace the defective unit with the new one. But no new warranty has been given. I was facing issue since last 6 month but action was taken after 6 month and on claiming for new warranty lg service center denied to give. Now 5 days back when my water purifier warranty got over i have received an email from lg water purifier suggesting me to avail amc. I waa surprised that lg people are suggesting me to avail instead of giving me new warranty.
I thought of not complaining about this to consumer forum instead i re-trusted on them and it seems i should take action now. On complaining they say wherever i want to complain i can complain.. So putting my complain for action.
Regards,
Abhijeet
Mobile - [protected]
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Hi Abhijeet

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
Hi LG Customer Support Team,

This is the 3rd time I am hearing the same response from you but it has been more than a Month, I haven't received any communication or solution on my issues. That is the reason I have raised this to consumer complaint forum.

I hope you will be taking action on high priority and respect to this forum.

Regards,
Abhijeet Sinha

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