LG Electronics — complaint against no response from customer service center

Andrews Xavier S

from Avinashi, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600019

Hi sir,
I have raised the request on 13th june 2018 my bill date is 16th june 2017.
It is within free service period.
When they called me they tried to cancelled the query they told me to have amc.. When i was eligible for free service.
Again i raised query and complaint still no response..
In mail mentioned to call gnanamuthu.. He is not at all attending the call at all.. I even send text..
I need my money back..
Kindly take the product and repay my money..

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LG Electronics customer support has been notified about the posted complaint.

Jun 30, 2018

Updated by Andrews Xavier S Hi sir,
I raised service request on 13th june 2018 they cancelled the request saying you don't have any amc.in actual it is free of service my bill date is 16th june 2017.
2nd request raised on 22nd june 2018 useless technician came and told me to change main board it cost around 1200 +service charge 650..
When i started to ask about free service both customer service representative and technician tried to avoid and did not response properly..
I even escalated through mail response i got was immediately action will taken care till no no calls and even in mail mentioned to contact gnana muthu.. He did not even bother he keeps disconnected the call...
I am fed up of asking like a begger..
I need my money back.. I did not even use the product regularly even outside technician said i feel guilty to collect money for this new unused product..

Kindly look into issue and repay my money back..