LG Electronics — complaint for my lg front load washing machine

Address:

400708

I have front load washing machine. Model code is f14a8rds29. Purchase date was[protected]. Now my machine is giving lots of trouble like vibration and it shifts from its actual place while spinning, literally 90° also. I had registered a complaint in navi mumbai's service center. They send 3-4 technicians. But nobody was able to solve my problem. I dialed mr. Pradeep atleast 10-15 times during this 4 months. Coz on toll free no when i dialed to register complaint, they ask me to call directly to mr pradeep as he is a head of navi mumbai's service center. But he never attended my call. Day by day the problem is increasing. And the service engineers are totally unable to diagnose it and solve it. 2-3 times they had charged visiting charge. But did not give proper solution. Now tell me what should i do in such case? Should i go to consumer court? So requesting you to solve my problem fully. Or give my money back. I will purchase some other good brand.