LG Electronics — compliant no.[protected] dated 12/07/2017 and complaint no.[protected] dated 26/07/2017

Address:

201301

Kind attn: l. G team

This is regarding my compliant no.[protected] dated 12/07/2017 regarding microwave keypad was not working properly and second compliant no.[protected] dated 26/07/2017 regarding heating problem.
We would like to clarify you that in our first complaint there was no heating and noise problem only problem related to keypad but after replacing keypad some other problem has been started in microwave like heating, loud noise, sparking earlier there was no such kind problem was happening in our microwave.
And all this happen because mishandling by lg engineer during replacing keypad.
As during second complaint when lg engineer open the back panel of the microwave we saw that some wire was not connected with keypad so there is probability that because of non connection and wrong connection of wires with keypad this problem is happening with our microwave and same remarks we also mentioned in job sheet of visiting engineer also, but they are not ready to accept their fault and saying there is no connection of wrong connection/non connection of wires to heating and noise of your microwave.

So would like to ask lg team is relay there is no problem if wire is not connected properly or some wire even is not connected in the machine as a laymen any one can understand that all this happen because of mishandling by lg engineer but your team is not ready accept their fault and trying to misguide us as we are not very technically sound and unable to understand technicality of the machine but this much we can understand if wire is not connected properly or wrong connected then it can damage your machine and result is in front o[censored]s my microwave is not working now.

So we hereby request lg team kindly look in to the matter on priority as we are your loyal and old customer and using your range of product from long time.
And this type o[censored]nprofessional behavior of your technical team can damage your market image very badly.

Sorry to say but this kind o[censored]nprofessional ethics is not at all excepted from lg.

Looking forward your kind and quick response on our complaint and a word of conformation highly appreciated.

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Thanks & regards,

Vibhor misra
B-455a, sector-19 noida-201301
M-[protected]