[Resolved] LG Electronics — compressor complaint:[protected]

prashobh nair

from Hyderabad, Telangana

Address:

New Delhi, Delhi, 110044

I had registered a complaint for my refrigerator on 19th aug 2017. Sevice engineer visited our apartment on 20th aug 2017 and said that the compressor is faulty and needs to be changed. It been almost 5 days now that i have heard from him now. Earlier atleast he used to pick my call and say that the particular compressor is not available and everytime a new timeline was given for replacement. But to my utter dismay and shock, same was not adhered to. This entire charade makes me think that company is supreme and customer is just a non entity in their hands. What i don't understand is that lag which has manufactured the product does not have the spare parts readily available. Are we following a just in time system here. Just in case if somebody is still customer service oriented in lg, pray that you look into this issue.
Prashobh nair
[protected]

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Oct 9, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2017

LG Electronics Customer Care's response Dear Customer (prashobh nair),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG India