| Address: | Nadia, West Bengal, 741250 |
I purchased a lg inverter v 1.5 ton model (Bsnq186c8a4) on jan'15 from great eastern (23/b, bugstation rd, kanchrapara).
I payed inr 3500 for the installment and material charges.
By august'15, the coolant gas leaked because of installation faults and had to be refilled.
This year again, it stopped cooling. While investigating by myself, i found that the power cables to the outdoor mod are not continuous, rather split and taped to join together.
For this same installation fault, one of my other ac had caught fire couple of months back due to short-circuit.
As i'm not in warranty period, i must pay for the service charge for the cooling issue, but for fixing this fault in installation, i'm not ready to pay any material cost or service charges.
When i made it clear to the customer service executive (Against service ticket#:[protected], he refused to send service technicians to my house.
I'm really disappointed with the quality of your service and behavior of service executives. Also, its quite concerning that you are sending unskilled and careless technicians for installations and services. Was this information helpful? | 
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