LG Electronics — Defective LG 65" LED TV delivered

Address:

Pune, Maharashtra

I purchased a new LG 65" LED TV from Ezone Pune on 26 January 2015. The TV was delivered in first week of Feb-2015. Within 15 days of operation a patch appeared on the right hand side of the screen. Initially I thought it was due to a fault in the cable TV service, however when the same patch appeared while surfing the net also I logged a complaint at ezone and on the LG website on 15 March 2015. A technician attended the complaint and confirmed the defect. I immediately called the customer care officer and asked him that I would like to have a replacement of the TV set and I would not accept a defective unit which failed within days of purchase. The officer told me that a request for replacement was sent to LG HO and that they would revert within one week. No one bothered to call me even after one week. When I called them I was told that the HO had approved the replacement but the TV was not in stock and they would revert within one week. Again no one called after one week. When I called again I was given a new phone number and told that my complaint would be handled by Mr Balaji ([protected]). Mr Balaji told me that the TV was available at Kolkata and would revert with the exact delivery date in two days. Again no one called and my called were also not answered. When I called from another number I was told that the TV in Kolkata was diverted to another customer and I was given one more number Mr Vinayak[protected] 73). He said that he would revert within one week but again no one called me. When I called again Mr Vinayak said the TV would not be replaced and HO had never approved any request for replacement. I don't know what is going on at LG and why a global company like LG treats its customers with such disrespect. It has been 60 days now that my complaint is open yet there is no response from LG. Can anyone reading this direct me to the Head of Customer Care as I don't think there is anyone else now who can do much to resolve my complaint. Regards, Atul Wable Cell: [protected]