LG Electronics — defective lg led tv 32"

Address:	600019
Website:	www.lg.com/in

I have purchased LG LED TV 32" MODEL 616 through Govt of India Ministry of Defence Canteen Stores Department, Chennai on 22 Mar 2018 from Jaihind Assocciate, No G1/44 Vellalar Street, Vinayak Flats, Kodambakkam chennai -34 delivered on[protected]. The said TV installed with demonstration on[protected]AN) and the same was used for one hour and switched off with remote as said. After one hour again when the Television was switched on, it was not functioning. Next day it was reported to customer care and RNP No is[protected]'. An service Engineer from LG service Centre attended the complaint and told us that some chip is fault and it is required to be replaced. I requested him to replace the entire TV instead of repair, as it was used for hardly one hour only. After two to three days our requested was turned down and told me to contact the dealer where it was purchased by the Manager of respective service centre. It has lapsed more than fifteen days, neither service centre nor dealer has taken any step to replace the Television. On contact the dealer, gives us some or other reasons and replies.
Kindly help us to get replaced the TV at the earliest and we have not TV for last fifteen days.