| Address: | Kolkata, West Bengal, 700047 |
O whom it may concern
This is to bring into your attention that we purchased lg refrigerator (Model: gl-u402jpzl; 360 lit) from great eastern trading company, garia main road kolkata: 70084 on dated january 25, 2017.
We are having ultimate harassment and unpleasant experience with the purchase of your lg product. Within 20-25 days of the purchase, the machine stopped working and the deep freezer was converted to room temperature. We launched our complain with lg customer care, the lg - technician intended to fix the problem by gas recharged. We came to know that there was leakage in the refrigerator gas pipe. We requested for the immediate exchange (New freezer) but no care was taken.
Within one month after the 1st repair, new problem show up, there was a constant water leakage at the back and the body was accumulating water vapour. All these new issues were noted (By taking pictures), by the new visiting lg-technician. They again worked on the gas charging (Reduced the pressure) and tried fix the issue. But it was not fixed.
Last 25th, june, we have the similar problem again of water leakage accumulation of water in the body. The temperature of the freezer is abnormal. Complain number (Rnp[protected] was launched same date, however lg-tech visited after 7 days of complain suggesting for another gas recharge which is no more acceptable for us.
We want an immediate replacement of our 360 liter lg-refrigerator by a new one. If we don’t hear from you within 24 hours after my email with solution we will be moving towards consumer forum.
It’s quite unfortunate that your company like lg is generating an ultimate discomfort and customer grievance related to the service you are providing us.
Looking for hearing you
Benu brata das
Email: [protected]@yahoo.com Was this information helpful? | 
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