LG Electronics — deficiency in service causing mental agony and harassment

Address:

110032

One of air conditioner which is under amc since its purchase in april, 2013 for approx. Rs. 40000/-, is not working since march, 2017. I am regularly lodging complaints and without satisfactory service complaints are closed. Hence every time we are made to lodge a fresh complaint.ac has already been lifted to service center twice.

We were informed that since it cannot be repaired because necessary parts are not available, ac is being put in process of replacement.

I was advised to submit bill for purchase which is not available. I was asked to submit affidavit. It is beyond comprehension why i should be asked for affidavit when ac in physical and also amc is available. However, since lg team was dragging the matter un-necessarily, i requested them to provide performa of affidavit to be submitted. They took more than a month to provide performa of affidavit. Anyhow, i prepared an affidavit sent the preapproved affidavit. It is sorry to say that i was made to submit affidavit four times despite the fact that every time draft was preapproved by lg executives.

During discussion every time, i was assured for replacement of ac and refund of amc amount. At one time lg informed that after depreciation i will be given credit of rs. 20000/ plus amc amount paid in advance for two years. Though it was against spirit of replacement to buy peace i accepted the offer of lg.

Now, changing their offer lg has offered rs. 11000/ as credit against purchase of new ac and non refund of amc amount paid in advance.

I am totally at loss to understand the systems at lg. Lg executive though calling over phone do not give their offer etc.in writing. At one time lg executive even mentioned that to avoid record we do not give any commitment in writing.

I felt so much harassed by lg behavior, considering the matter in totality, i informed lg that i do not wish to continue relations with lg and i requested lg to refund ac value and amc amount paid in advance.

There is no response from lg.

S. K. Singhal
Q-801, anupam apartments,
Near kar kar duma courts,
Shahdara, delhi-110032.
E-mail: [protected]@yahoo.co.in
Mb. [protected]