LG Electronics — Denial to give invoice/bill, money receipt, proper warranty card etc after replacement of defective fridge

Address:

• Head Office Address: LG Electronics India Pvt. Ltd., Plot No. 51, Surajpur – Kasna Road, Udyog Vihar, Greater Noida, Uttar Pradesh, India, 201306

Sir,
Date of incident: 25.6.21 / 8.7.21
Client Number: Not available
Full description of the incident:
Purchased LG refrigerator (420 litre capacity) GL-1472QDSY on 02.02.2019 bearing no: 809PRFG049659IN vide invoice No: HO-GST-11373 Dtd.02.02.2019 for Rs.43200/- from Local dealer Mr. Maulik (M[protected] of M/s SAFEZONE ELECTRONICS, G-03 & G-103, Plot No: 231, Haveli Arcade, Sector-11, Gandhinagar, Gujarat

Noticed Defective : First complaint bearing No: RNP[protected]resolution/repair took 53 days un reasonable time -09.04.2020 to 31.5.2020) + costing me invoice of Rs. 1954/-, invoice bearing No: T47789/2799
second complaint bearing No: RNP[protected]resolution/repair took 5 days’ time - 23.01.2021 to 27.1.2021) + costing me your invoice of Rs.767/-, invoice bearing No: U47789/01597 for (protested) billed amount of Rs. 4431.10
third complaint bearing No: RNP[protected].05.2021 to 08.07.2021) 69 days

• Further details: After struggle of 69 days (1.5.21 to 8.7.21), I managed to get replacement of defective LG Refrigerator by different model (437 Litre GL-T432APZY bearing no: 107PRBA000509 on 8.7.21 as follows
LG has given three punishments for same cause of defective fridge.
1. LG made me to bear a loss of Rs.8640/- towards one year depreciation @20% on purchase price of Rs.43200/- for no fault of mine
2. LG made me to pay NEFT Rs.9631.50 on 25.6.21 towards difference in cost of old defective fridge valued Rs.34560/-[[protected]] & new model fridge Rs.44192/- for no fault of mine because LG stopped production of old model
3. LG is refusing to give me customer warranted documents like money receipt of Rs.9631.50, invoice/bill for Rs.44192/- for new fridge which I got after full considerations/payments stating that LG is not supposed to give them under LG policy which LG is not ready to share or disclose or quote the said clause of LG policy stating LG policy is internal matter of LG.

As per internal policy of LG, LG is denying me to share LG policy and also denying me to share customer warranted 4 lawful documents and in lieu thereof contrarily forcefully giving & forcing me to accept defective Debit note, defective delivery challan, packing list page which I never asked or required. I am not interested in LG warranted 3 documents viz., defective Debit note, defective delivery challan, packing list page
It is possible for LG to comply my grievance by in relation of LG policy or amendment in LG policy or under CP Act, 2019. Had LG provided under LG policy or in relaxation or modification of LG Policy, I need not seek redressal under consumer right under CP Act, 2019(not 1986)

As per Consumer Protection (General)Rules, 2020 and as per section 31 of GST Act, 2017 Invoice or bill is required to be given to customer as per customer right and not to give invoice/bill etc amount to unfair trade practice under section 2(47)(vii) etc of Consumer Protection Act, 2019 (not 1986)

Even LG Corporate Office has failed to reply any of my three RPAD letters Dated.23.8.21, 5.9.21 & 5.12.21.

LG is trying its best to suppress the voice of customer and keen to crush the customer right to get invoice / bill etc lawfully

Desirable resolution of complaint:

Option A:
To get 4 lawful customer warranted documents from LG India or Local dealer Mr. Maulik (M[protected] of M/s SAFEZONE ELECTRONICS, Gandhinagar and LG Corporate Office to reply my 3 RPAD letters Dtd.23.8.21, 5.9.21, 5.12.21
Customer warranted Documents:
1. Invoice/bill Dtd. 8.7.21 for Rs.44192/- ModelGL-T432APZY sl.no:107PRBA000509
2. Money recept/voucher Dtd.25.6.21 for NEFT payment of Rs.9631.50 to LG
3. Receipt of returned defective fridge to transport driver on 8.7.21
4. Proper warranty card duly signed by SVC with full customer details etc

Option B: Local dealer M/S Safezone Electronics, Gandhinagar (Mr. Maulikbhai – Mobile:[protected] is ready to resolve the grievance provided LG India permit and authorise the local dealer to do so, in case LG is not willing.
Please help & support customer right to get invoice/ bill etc. When LG say LG policy is internal matter of LG & nor ready to share/disclose, in what way customer is concerned with LG Policy and to use the said policy against customer right is against the principle of natural justice. In view thereof i.e. denial to give invoice/bill etc under LG policy withour sharing LG policy in its full context, Customer has no other option but to resort/seek the customer right under Consumer Protection (General)Rules, 2020 and as per section 31 of GST Act, 2017 which clearly envisage that Invoice or bill is required to be given to customer as per customer right and not to give invoice/bill etc amount to unfair trade practice under section 2(47)(vii) etc of Consumer Protection Act, 2019 (not 1986) .

A: Local dealer details : Mr. Maulik (M[protected] of M/s SAFEZONE ELECTRONICS, G-03 & G-103, Plot No: 231, Haveli Arcade, Sector-11, Gandhinagar, Gujarat

B: Company details in full is furnished herebelow:
Company details: LG Electronics India Pvt Ltd. - [protected]@lge.com ; b2bsupport.[protected]@lgepartner.com ; vineet.[protected]@lgepartner.com ; email.[protected]@lgepartner.com ; voc.[protected]@lgepartner.com ; shakeel1.[protected]@lgepartner.com ; dasari.[protected]@lge.com ; ashok2.[protected]@lge.com ; manish.[protected]@lge.com ;
[protected]@lge.com, [protected]@lg.com
• Head Office Address: LG Electronics India Pvt. Ltd., Plot No. 51, Surajpur – Kasna Road, Udyog Vihar, Greater Noida, Uttar Pradesh, India, Pin Code – 201306.
• Office Phone Numbers:[protected]/[protected]
• LG India Corporate Office Address: LG Electronic India Pvt. Ltd., Plot No.51, Surajpur Kasna Road, Greater Noida-201306
• Registered Office Address:LG Electronic India P Ltd, A-Wing 3rd Floor, D-3, District Center, Saket, New Delhi-110017

Truly yours,
D. B. Vaghela,
Retired DGM (Finance) BSNL & Ex Assistant Director General, DOT HQ, New Delhi
Residence: Plot No. 29 / 2, Sector- 4 - A, 'G' Road, Gandhinagar -382006.
Residential landline No:[protected], Mobile No. [protected] & [protected]
E Mail: [protected]@yahoo.com or my son Dr. [protected]@yahoo.co.in M-[protected]