LG Electronics — disappointed with service.

Address:

560103

I'm totally disappointed with your service. I don't expect this from a reputed international company like lg.

I raised a repair request for my lg microwave on[protected] through your toll free number. Reference number is rnp[protected]. As per the call engineer will come to my house on[protected] between 11.00am and 11.30am. I got a message saying shashi g phone no [protected]. Till now everything is perfect. On next day[protected] i waited till 12.30pm no one called regarding the service. I called shashi g he told he wont be coming and he gave another engineers number his name is prasanna phone [protected] and he told the same thing and gave another persons number who is suresh phone no [protected]. His number was switched off. I tried atleast two hours his phone was switched off. I called helpline number and told the same they told they will send the reminder request. Evening around 6pm suresh called me asking my address and i told im outside and why his phone was switched off and why he has not turned up in allocated time slot. He was rude in replying telling his phone had no battery and he was not aware of the time slots.

Time is important for everyone. I cant sit and wait for your engineer entire day. When a time slot is assigned you must stick to the time slot. If any engineers are not coming on the given time slot make sure the customer is informed about this. Ask your engineers to talk politely.

Last but not least if the complaints and customer grievance are taken so lightly im not sure whether there is point in sending this email to you.

Thanks
Kevin