[Resolved]  LG Electronics — Discontinue Refrigerator, Parts Unavailable

Address:

Gurgaon, Haryana, 122001

Without Prejudice.

In Continuation of my Complaint No RNA[protected] Dt 11.8.16.and Subsequent Complaint No RMP[protected] Dt 16.1.17 .The Service Center Comments are as under. Wherein The Model was discontinued due to Poor Performance.

The Door Spares are not available with LG. Or the Door of the refrigerator.
 LG Has offered to Get the Door Repaired from third Party, wherein the Door would be Split open for Repairs and Aesthetic looks of the Door will be compromised, also the Panels on top and Bottom cannot be refitted at a Staggering cost of Rs 4000. No Guarantee.
 The above offer is being refused by undersigned, as the Spares are not with LG, Third Part Repairs involves Splitting the door, and repairs will Overall Damage the aesthetic of the door.
 LG is offering 15 % Compensation on the Fridge, which was bought on buy back, the offer is on the Purchase cost, not acceptable.

As LG has failed in providing Either Spares or Services and as the Refrigerator has undergone Various Complaints on Quality of the product and has been discontinued by LG, Spares not available, As a Consumer be compensated by LG by offering at Par Product on Appropriate Discount, as the Above Product was a non-Seller, and we feel cheated.

The Service Center has offered a heavily Scratched Refrigerator as Compensation of the following Terms, as a Special Customer Incentive the Fridge NGL-U 47090 on 30 % Discount, Dealer Price Quoted @ Rs 47090, thus asking to pay Rs 32963. Thus in 4 Years to Own a Fridge I am to Shell Rs 96, 000. ( Offer by LG 32963 Plus Rs 37000 Current refrigerator, Rs 6500 Exchange Old)

Gentleman the Above Fridge is Available on Flip cart @ Rs. 38000. As Brand New. Again trying to Cheat a Valued Customer.

Appreciate that LG investigates the matter and offers a Replacement Product, as my Current Fridge will become unusable in coming days, and will be forced to seek including but not limiting by approaching the Consumer Redress Forum. Complaints with LG since 2014 and LG Ref Numbers can also be shared.

LG sale Receipt No 3431 Dt 25.2.2012