LG Electronics — Do not buy any lg product. Real shameful service

Address:New Delhi, Delhi, 110015
Website:Lg.com/in

My air conditioner did not work for 2 months after installation. LG did nothing. Now I registered a service #RNA[protected]. No action either. Everything I call customer care they give me a new managers number to call. Is that how you handle customer service. I've contacted Dhananjay Kumar and Ruchi Kumari who are your managers but they have not even cared to call back. My worst experience with any company. Real shameful. And their website for escalations does not work. That should tell you how unethical LG is.
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LG Electronics customer support has been notified about the posted complaint.
Jan 12, 2016
Updated by saket raman
I'm really frustrated with LG. After registering complainst for more than a month, a service technician visited on 25-Dec-2015. He took some defective wires for repair and has since not returned to repair my AC. But when I check online it shows that the repair is completed.
LG is so BAD at customer service.. which no one can imagine?

DISGUSTING... If LG corporate really cares they should stop this cheating operation in India.
Please understand that this is the real state of affairs at LG do not purchase any LG product going forward (at least when you have the option of other manufacturers who treat their consumers with respect).
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Hi Saket,

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
You can contact me on [protected].
And I had already given the RNA # which had my details registered.
If you really cared about customer service, you would have already contacted me and resolved the issue.

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