LG Electronics — Employee jake id#410195

I was calling because my grandfathers phone won't charge and the person Jake ID #410195 was terrible! I needed to use the warranty still on his phone because he needs a way of commutation and Jake was absolutely helpless and seemed he couldn't care less about the situation. I asked to speak to a manger or supervisor but he kept telling me no. Awful experience to say the least! When we do get him a new phone I am sure it will not be an LG because this service was absolutely awful. I waited on hold for a half hour to be told he would have to send his phone in and wait about 3 weeks to have a working phone which is not acceptable by any means! He has some health issues and needs to have a way to call somebody if he needs to. This way by far the worst service I have had and to be denied to speak to a superior over and over was uncalled for. I have worked for many different companies and know that there is always someone else you can talk to but this employee was terrible.