LG Electronics — Escalation: Poor customer service‏ - Issue not closed for more than 7 months‏‏

Address:

Bangalore, Karnataka

Hello, I am following up for more than 7 months now to get help in resolving issue related to micro-oven we bought last year. It has been a nightmare to follow-up with customer care and LG technicians. They have been looking after the issue but finally the machine completely stopped and they requested to take it to the service centre which i refused and requested for replacement as we started noticing these issues after few month of purchase. But the respective officials are not ready for replacement as well as they expect me to believe them and again wait for sometime to get the issue resolved as according to Amit it a small issue. I raised this concern again and again by calling up customer care and have been told to hold for 24 hrs by respective representatives but no one got back. This has been a horrible experience and need your help get the replacement. I do not have more patience to believe these folks and again face the same issues. Also no idea my complaints were closed without any validation. This issue was never closed and had to raise back to back for the same issues. Also I dont see any one responding on emails from LG on the concern raised through email. Hence please help. Complaint #: - RNA[protected] - RNA[protected] - RNA[protected] - RNA[protected] - CNA[protected] - RNA[protected] Thanks & Regards Abhishek Jha