LG Electronics — exorbitant charges levied

Address:

Mumbai City, Maharashtra, 400042

Hi

This is regarding the recent service request that i have placed with lg.

The service number is cnp[protected]

The request has been completed. One of the parts has been replaced

But i have not got any computer generated bill for the same. I am attaching the hand written bills which have been provided for the same.

On the first inspection the idea was to change the power board, but on changing the power-board the issue was not resolved. On the second visit it was found that the earlier power-board was working fine. Then it was said that the main pcb needs to be replaced. I found it completely absurd. The new pcb has costed me 4461.

The code for the new pcb is ebt60941503. I find it highly overpriced. The latest quote i have says the price for it is only[protected]

I have demanded a complete audit of the cost involved for this part. All invoices of procurement and the details. I have requested that this should include all the computer generated invoices from lg india.

However lg has till now not provided any documents for the same. It shows signs of wrong doing on their part. Why they are not available to put the receipts in front. Are they busy fabricating the receipts
If these invoices are not available then i think lg should be liable for an answer.
The consumer should not be charged double for the parts