[Resolved]  LG Electronics — faulty ac

Address:

Thane, Maharashtra, 400603

Below is an email sent with 11 reminders

Received date : 26/11/2018 12:26 17
The type of inquiry : new products
Product/model no. : single-split wall mounted/lsa5cp2af5

Below is an email sent to snehanjali thane and have sent reminder as well, however there is no reply. Request you to please intervene and help to replace this product.

Dear sir / madam,

My name - hitika khilnani.
Bill no - 2664/tt/18-19
Sr. No - f8h-810paqe012308iu
Date - 07th nov 2018
Sales man - sanjay d mohite
Product - lg sac ksnq12enxa. Am
Capacity - 1 ton, split ac, dual invertor.
Costing - 32, 000 (Cash paid as booking amount 20, 000/-)

I have bought this product from your well know shop and at start itself your s. Man have misguided me. To get his sales done, he confirmed that i can book this product by giving booking amount of 20k and rest on delivery (Next day). However to my shock, next day when i enquired as delivery didn't come, i was told that full payment needs to be made post which delivery will be done. I got so angry but still had patients and had come to your shop and made payment.

Now this ac is installed but again i faced problem of non cooling and immediately complaint against this.
Your technicians and engineers visited at my place manier times and found that yes cooling is not happening. However they are going as per their device, which is placed just next to air outlet of indoor unit. As per their checking device (Which is placed just 1 feet away to air outlet of indoor unit) ac is giving proper cooling but when you sit room, you will still feel warm.

I'm fed up of repeated complaint against this but there is no concern shown to solve my genuine problem of faulty unit.

I had also visit to your store, to complaint against this but again it was worst experience. When i visited your store to complaint, two to three sales person within 15 seconds were like mam come in, what would you like to see, which product would you like to buy. When i told them i have come to complaint against a product, all vanished within a minute and i was made to wait for more than good 30 minutes. Hats of to your sales and customer service.

Yesterday engineer and technician had come and made some job sheet, for which they didn't give me a copy and as per them they are not supposed to give this to customer. Let me know what proof customer will have and what will customer understand if job sheet is not given to customer. On insisting and after heated discussion, he allowed me to take photo of this (As attached).

1 - please let me know, who keeps ovan on for full night. Why ovan is mentioned as a reason for non cooling.
2 - why fridge is hold responsible for non cooling, does fridge emit so much heat. If yes, then human being would not be able to live at home.
3 - if ovan and fridge is the reason for non cooling, then this ac should not be sold in the region like rajasthan, chennai, and even in mumbai.
4 - also there is a point mentioned in job sheet as ac starts after 15 minutes.
5 - again one of technician says that dual inverter ac doesn't gives that much of cooling what is given by normal ac.
6 - again, i had discussion earlier on phone where your person (Name not know) insulted me that handover phone to the person who is sensible, understand problem and who have used ac before. Let me tell you that we are using ac from last many years and pay bill of 7k every month, as we are used to ac in all my rooms.

I request product replacement immediately, as i had enough of insult and suffering after paying 31, 000 for this faulty product.

Regards by unsatisfied customer,
Hitika.