[Resolved]  LG Electronics — Faulty and shoddy work done and now no one responding

Address:	Mumbai City, Maharashtra, 400050
Website:	LG.com

I have had a harrowing experience with LG. I have several LG ACs installed in my house. The ACs are giving regular and frequent problems of gas leakage costing me several thousand rupees. In that money, I could well buy a new AC and lead a peaceful life. Have you looked at the quality of your products that result into such leakage regularly?

On top of faulty products, your customer service is by far the worst in the world. Just to let you know, I have got gas filled twice in one of my ACs in the last few months and already got the condenser changed of the other one costing me lot of money. The last I got gas filled was in March 2017 and within less than a month, the AC is still not cooling. I was told the AC would be in 3 months warranty and its even mentioned in the bill.

When I called the service centre on 13th April 2017, they assigned a technician and clearly mentioned on the call that I wont have to pay anything since there is a 3 month warranty. When the technician came home, he said he will not do anything unless we pay him service charges and told us he doesn’t care about what LG has told us. He refused to listen to us that there was a 3 month warranty saying if we want the work to be done, we will have to pay.
I again called the customer care and I was told they would look into it and also gave me the number of Rohini Jadhav, the service centre CCO to complain about the technician after I showed displeasure about how the technician behaved.

What is so ridiculous is that your customer service people gave a number[protected] that does not exist. I kept trying that number but was fruitless. I called up the service centre again and they again sounded clueless making me wait for 15 minutes on the call and assured me that I will get a call back in 2 hours with the resolution. Given your pathetic customer service, I didn’t get any call back.

I got a call yesterday from the customer service now asking me to pay the amount else no work would be done. When I argued with them, they agreed that since the AC is under warranty I don’t have to pay anything and they will assign a new technician. I didn’t get any call after that. Its been 3 days that I am reeling under tremendous heat with the AC not working and no response from your customer service whose only motive is to fleece money from customers. I have already wasted over 3 hours since last 3 days with your customer service but there has been no result despite LG having rendered extremely poor service in the past. Imagine me and my kids have to sleep without the AC in this scorching heat because of this pathetic attitude of yours.

Will someone look into it and resolve the pending issues?? I am getting more and more frustrated with each passing minute but your customer care team is completely nonchalant about it.