[Resolved] LG Electronics — forcing to buy 2 year package for water filters than 1 year

sandeep yenugula

from Delhi, Delhi

Address:

516001

The lg authorised sealer in kadapa city is forcing us to buy water filters package for 2 years at the cost of 11000 instead of catering our need of replacing the filters for 1 year package: this is utterly unprofessional and dissuading us to buy lg products. After spending 34000 on water purifier, getting this kind of service is very disappointing. Please ensure that authorised dealers provide service as per the customer needs and not force their business on customers

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Mar 26, 2019

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2019

LG Electronics Customer Care's response Dear Customer (sandeep yenugula),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team