LG Electronics — Fraudment and misbehaving

In December 2021, I want to decmental my Airconditioner therefore I called to LG customer care for removal of my AC. LG's engineer came he removed AC and packed by her self in packaging box.

In April 2022, I want to reinstall AC so I gain called in LG customer care. LG's engineer came and reinstalled AC but AC not working properly so, agin engineer came and told me that AC's gas was finished. I said how it possible?

Your company's engineer came and removed the product you came and reinstalled the product so how it possible?

I called in Customer care they not give me proper answer and just gave me another's number with excuses like this is installing branch this is not our concern contact to removal branch. Form 3 days they just give me an excuse and passing the ball like circle.

Mr.Viraj Vadodara, Gujarat 's branch manager also misbehave with me by talking rudely. I asked him for response and solution he said this is not our concern that company not giving us updates so you have to paid for product damage with very rudely voice.

This is not the way to talking with any customer. I can not tolerate this type of misbehave.

I want my product gas refill with the Mr. Viraj's apologies latter.
Otherwise I will file a case against your company and customer service in consumer court for fraudment and misbehave.

I have every possible documents that your company not giving me a solution and do fraudment with me.
Was this information helpful?
No (1)
Yes (0)
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2022
LG Electronics Customer Care's response
Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Apr 20, 2022
Updated by Purvi0011
Dear LG,

Thank you for giving answers atlist.
My contact number is [protected]
Apr 21, 2022
Updated by Purvi0011
Dear LG,

I didn't receive any call or message from you end. I need solution as soon as possible.
Apr 23, 2022
Updated by Purvi0011
When you resolve my queries?
Apr 25, 2022
Updated by Purvi0011
Till how many days you guys will not resolved my issue. This is the last message that I m doing afterwards I am going to complaint against you in consumer court. Because after my all this efforts I didn't get any solution of my query.
Complaint comments 

Comments

When I get the answer?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LG Electronics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7063
    Pending
    0
    Resolved
    4008
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View all LG Electronics contact information