LG Electronics — Freezer coil gone

Address:

Chittoor, Andhra Pradesh, 517001

Sir two year old lg sidebyside fridge freeze compartment coil gone past ten days the part is in service centre but no one coming to attend work i informed call centre also the person says coming but still did not attend.

This is not expected from reputed brand like lg

Why coil is gone

In spite o[censored]s calling repeatedly the person is not coming pincode of our city 517001