LG Electronics — Fully automatic washing machine

Address:	400091
Website:	www.lg.com/in

My name is Pranav Parikh contact number is[protected], My product is LG Washing Machine Fully Automatic, top loading, I raised 1st complaint on[protected] for drying problem, you technician Mr. Mukesh Vaswani from M. S. Services Malad East, came on[protected], he just clean the machine from inside and took Rs.513/-. After 2 days again the same problem starts I again launched complain on[protected] the same technician came on[protected] said the body is broken and so it creates drying problem, it costs about 2700/-, this time I told him to check the machine thoroughly if there is any other problem, but Mr. Mukesh Vaswani your technician said when we touch the machine we come to know what the problem is you just need to change the body that’s it, I confirm it and on[protected] Mr. Ajeet and Mr. Monu Pandey came to change the body but he didn’t change the whole body he replace only 2 springs instead of 4 and took the full amount of body that is Rs. 2, 700/- THIS IS CLEAR CASE OF CHEATING DONE BY MR. AJEET MR. MONU PANDEY AND YOUR SERVICE PROVDER IN MY AREA M/s. M. S. SERVICES. Again after 2 days the same drying problem starts and I launched complaint on[protected] the technician Mr. Monu Pandey came and said that your machine is not firm so take our trolley, again I told him to check the machine thoroughly but he didn’t checked and said the only problem is the machine is not stick on one place just buy the trolley, I bought the trolley cost me Rs. 950/-. Now after 10 days again the same problem and I again launched the complaint on[protected] now there is no response from your end though I continuously calling to call centre and to M/s. M. S. Services after lots of complaint till[protected] and after I launching online customer feedback, Mr. Monu Pandey came and told there is some wring problem but I can’t able to check it the senior technician will come and say, then on[protected] Mr. Mukesh Vaswani came and said the circuit is not working it needs to change.

My Question is, when I told 2 times to check the machine thoroughly and the technicians didn’t check at all even after I insists, is these technicians are certified or having fake certificate? Who don’t know how to check the machine? Is it my duty to tell them to check the machine? Don’t they have this normal logic, when we are suggesting something before that we must check everything? Or it’s a guideline given to them by M/s. Services to fool the customer who’s product are out of warranty?

LG the Biggest Brand Name thinks the customer will continue to buy their product, with such type of Service provider and technician? LG must have to think whether they wants to continue with M/s. M. S. Services or not? If It does not change their service provider slowly but steadily customer starts moving to other big brands.

My Complaint Numbers are:
[protected] RNA[protected]
[protected] RNA[protected]
[protected] RNA[protected]
[protected] RNA[protected]