[Resolved]  LG Electronics — Great Failure to LG Support Services in Egypt

Dear Sirs.
The problem started when our LG Refrigerator stopped cooling 2 years ago, we have called the formal LG Support in EGYPT through the Egyptian support number and they have replied that they will schedule a visit and come back to us – they never showed up and during that time we have tried multiple times to reset the refrigerator and fortunately it worked around 60 to 70 % of its cooling power
After that incident with almost 2 years (5 Weeks ago) the refrigerator cooling system totally mal function and it was clear that we need a spare part replacement to fix it – This time we have called the support again and kept following up till they showed up and checked the problem – they have confirmed that the refrigerator needs a new electronic cooling mother board (controller) in order to work again
They have left us for almost a 2 weeks without a reply then came back with the spare part that didn’t work on our refrigerator - at that time they have confirmed that they will order (import) the spare part and come back to fix the mal function – they didn’t show up and kept postponing the visit
1 week ago In our last call, LG support have shocked us with the final reply that they will not fix the refrigerator because the spare part is not available any more and they can not do anything to us for our LG refrigerator has passed the 5 years warranty limit
Our main questions is how in less than 6 years we can not fix our LG refrigerator weather through the warranty or not – we believe that the problem was not a miss use or electric outage or any reason from us
If LG support can not help us who could !!! and finally if LG support have showed up 2 years ago when the problem started the refrigerator would have been fixed in the warranty period
We would appreciate if you would kindly help us to fix our refrigerator that is considered to be relatively new with less than 6 years o[censored]sage
Kindly find below our refrigerator information
Model – LG - B652YSB
Gross – 650
Volume – 533
Class T – 662 e
Freezing Temperature - -18
Freezing capacity – 9.5 Kg 24h
Defrosting system – full automatic (healer defrost)
Thanks & Best Regards

Tarek El Gendy
[protected]@hotmail.com