[Resolved]  LG Electronics — hecto projector

Address:	3012
Website:	Lg

Hi firstly i would like to say that i have bought many of your products including a hecto projection home system which i paid $9000 from harvey norman’s & when i purchased 5 yrs ago was guaranteed the laser system would last minimum of 25000 hrs equal to ten yrs use & the system is amazing now to the not so good the system failed a few weeks back & i rang customers service which where very understanding & advice of s service centre to have it checked to which they found the digital laser had failed & after another call to customer service was asked i said proof of purchase & the repair quote to have it looked at then i get a return call to say lg are not prepared to help or repair as it’s 5 years old! Remembering the unit is advertised as a life of 25000 hrs & our unit has done half the hours of around 12500 hrs so this is my problem you guys were happy to advertise & sell the unit with 25000 hrs but when it fails before the hrs you don’t want to help! So where is the customer service or good will for a good customer? So leads to why i have decided to message you here before i go future with the fact your product did not due as quoted & lg where not prepared to help as you know good advertising is much better than someone giving bad advertising so i hope i get some customer service here to keep a loyal customer happy
Look forward to hearing from you hopefully with some good news