[Resolved]  LG Electronics — Intentional damage by Service provider for excess repairs cost

Address:

Pune, Maharashtra

On 23rd August we had raised complaint of sparking in our LG microwave oven. Refer. RNA[protected] Service Engineer had visited twice and recommended to replace the cavity and the estimate of repairs was given as @ 2000 Rs. We have then agreed to get the repairs done. On 30th September we got mail from Mr. Pravin Thakare about pictures of damage and also the estimate of 5317 Rs. In none of the visits by service engineer, damage or burning of door was mentioned. There was no documentation done for the service visits, problems identified and the recommendations. This is a normal practice to make visit report and get a sign of consumer. We had requested for service report but it was not given. The microwave was intentionally damaged for excess repairs cost from consumers. Door and cavity are badly damaged and we are left with no choice but to scrap the microwave. We are looking forward for support from you. The said microwave is kept in as received condition including the stain marks crated by service personnel.