[Resolved]  LG Electronics — Irresponsible behavior of LG customer care executives to their customers.

Address:

Thiruvananthapuram, Kerala

i am from Trivandrum, Kerala.

i have registered a complaint regarding repair of my LG Flatron TV on 25/08/15 with complaint ID RNA[protected]. The same day itself some idiotic service centre from trivandrum have accepted the complaint. I waited for 2 days and i ve got no intimation.

On 28th again i made a call to toll free and asked about my complaint status. they replied as the complaint has been taken and you have to wait for the response. I intimated that its been 3rd day since i complained. I asked the shop number and hey gave it. and it is [protected].

Then i called to the shop. They said that the technician will call you today itself.I waited and got no call.

on 30th i called to the shop again and asked about status. They said the technician will contact you in half an hour. Waited and no call.

On the same day i rang to toll free number. They said system was down and they ll call me in 3hrs. I asked some higher officials number so hat i can complain. I get one number and was [protected], again waited and no response.

On 31st again same happened as previous.

On 1st again called to shop. No response.

On 4th i rang to toll free and quarrelled. They said system was down and they ll call me back in 3 hrs. I told them i dont want any reply call since 3-4 time they made fun of me. I asked for an official number to which i can complain. Got a number and it was [protected] - selvan. this time i talked with susane. and a floor manager.
Nothing happened and selvan is not picking he call even once.

I dont know what to do now. I am going for consumer court and i ll sue you all. Its been decided.

i have all the call recordings. Its enough to prove me.