Address: | Visakhapatnam, Andhra Pradesh |
It is indeed shameful that the personnel at authorized service centre, LGElectronics India Pvt Ltd, D No. 47 -11-20/3 1st lane Dwarakanagar, choose to respond so carelessly when contacted over phone (landline no.[protected] to register a complaint for troubleshooting a fault in my washing machine. First they ask me to call helpline number. Unfortunately the response from there was almost nil, in that the call was kept waiting for nearly 8 minutes without any response. This happened twice. When I contacted the landline again to inform the same, the receiver was slammed down even as I was talking. Today business is all about attending to customers ASAP and being polite with them. Why then was such a treatment meted out to me? I hope this is taken up by the concerned authorities seriously and necessary action be initiated against such callous employees. Wish the company with a brand name such as LG provides appropriate grooming to its employees so that it's reputation is not damaged. Was this information helpful? |
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.
For any further assistance, please feel free to write us at [protected]@lge.com
Regards,
LG Customer Support Team