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[Resolved]  LG Electronics — lcd tv mainboard faulty

Address:Rewari, Haryana, 123401

Hello sir/ madam.

My lcd tv (32lg80fr) main board is faulty. Today i went to your service centre named master service, they checked my lcd tv. They told to me that main board of my lcd tv is faulty and it is not available as this model is obsolete. So i asked them as the lcd is only 9 years old how can the company stop making the spares of an popular model of its time without informing customers. Please help.
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Dec 1, 2017
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2017
LG Electronics Customer Care's response Dear Customer (Gaurav_786),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India
Oct 25, 2017
Updated by Gaurav_786 My contact details
Address :- Villa No.52, Golden Villas, Village Khijuri, Rewari, Haryana-123401.

Mobile :- [protected], [protected]
Verified Support
Oct 27, 2017
LG Electronics Customer Care's response Dear Customer (Gaurav_786),

Thanks for sharing your contact details with us. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

Regards,
LG India
Oct 30, 2017
Updated by Gaurav_786 Hello sir / madam,

Today mechanic arrived from your service centre .After checking the model no.of my LCD he gave me the same answer that this model has been discontinued by the company therefore we can not procure the required spare part. This is very sad on LG's part U already provided you the the same information while lodging my complaint apart from this the same information was shared with Mr.Hitesh which called us from Noida. I never thought that such a huge brand like LG will have a such ridiculous customer service. Also I will like to mention the person / mechanic who came to visit our home was charging 300 rupees...such a pathitic response.
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Comments

Hello Sir/madam,

Kindly note my contact details

Address :-Villa No. 52, Golden Villas, Village Khijuri, Rewari, Haryana-123401.

Mobile:-[protected], [protected]

Regards

Gaurav
Reply
M/s PROTON a.c. engineering, Visakhapatnam have supplied 8 acs to SBI Shanthipuram br, vsp. But not attending complaints, as these are under warranty. He is try to make money.

Branch Manager
[protected]
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