LG Electronics — LED 3D TV service - spare parts unavailable

Address:	Gautam Buddh Nagar, Uttar Pradesh, 604002
Website:	www.lgindia.com

This is M.Chandrasekaran from Tindivanam. I have registered a complaint for the repair of my 42" LED 3D TV through LG toll free number on 18/10/15 ( RNA no.[protected]. It was attended by Sri Lakshmi electronics, Villupuram and told us that a part needs to be replaced (which cost around Rs. 13, 000). Till 8th november I got message from LG about pending status of the service. On 9th Nov, the service centre person ( sri lakshmi electronicsc) called and informed that the part is not available and the company has asked to get back the TV. They offered to give Rs. 13000/-, after depreciation ( original price - Rs. 67, 000). He also told that it may take months together to get the parts. On 9th nov, when we approached the toll free number we are told that our complaints status is not available in their records. on 9th, we are given new RNA no.[protected] dt 8/11 for the same complaints. Why the RNA number was changed? We have not offered to give back the TV. How can the company close our complaint without delivering the service. If parts can be made available after 1 or 2 months as per service centre. why can't they arrange it now? or Is this the stratergy of LG to sell their new TV ? I didn't expect this kind of horrible service from reputed company like LG. I am planning to send legal notice to the company if there is no response from their end